How To Fix OIJ_RU408 - Several sales documents found for external ticket &1

OIJ_RU408 - Overview

• Message type: E = Error

• Message class: OIJ_RU - Messages for TSW-ETRAN integration

• Message number: 408

• Message text: Several sales documents found for external ticket &1

Self-Explanatory Message

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OIJ_RU408 - Details

• The SAP error message OIJ_RU408, which states "Several sales documents found for external ticket &1," typically occurs in the context of the SAP Oil and Gas (OIJ) module when there is an attempt to process an external ticket that is associated with multiple sales documents. This can lead to confusion in the system as it does not know which sales document to reference.
  
  Cause:
  
  Multiple Sales Documents: The primary cause of this error is that the external ticket you are trying to process is linked to more than one sales document in the system. This can happen due to various reasons, such as:
  Duplicate entries in the sales document records.
  Incorrect data entry or configuration that associates multiple sales documents with a single external ticket.
  Data migration issues where multiple sales documents were incorrectly linked to the same external ticket.
  
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Sales Documents:
  
  Use transaction codes like