How To Fix OIJ_RU101 - Cannot perform ticket actualization

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_RU - Messages for TSW-ETRAN integration

• Message number: 101

• Message text: Cannot perform ticket actualization

What causes this issue?

The system cannot actualize the ticket due to one of the following
reasons:
The status of the ticket is not <LS>Approved</>.
The status of the nomination is not <LS>Approved.</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that both the ticket and the nomination are approved by the
Russian Railways before actualizing the ticket.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_RU101 - Cannot perform ticket actualization ?

  The SAP error message OIJ_RU101, which states "Cannot perform ticket actualization," typically occurs in the context of the SAP Oil and Gas (OIJ) module, particularly when dealing with ticket management and actualization processes. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the ticket, such as missing or incorrect information in the ticket or related master data.
  Authorization Issues: The user may not have the necessary authorizations to perform the actualization process.
  System Configuration: There may be configuration issues in the system that prevent the actualization from being processed correctly.
  Locked Records: The ticket or related records may be locked by another process or user, preventing the actualization.
  Incomplete Processes: Previous processes related to the ticket may not have been completed, leading to a failure in actualization.
  
  Solutions:
  
  Check Data Integrity: Review the ticket and related data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Review Authorizations: Verify that the user attempting the actualization has the necessary permissions. This may involve checking user roles and authorizations in the SAP system.
  System Configuration Review: Consult with your SAP Basis or configuration team to ensure that the system settings related to ticket actualization are correctly configured.
  Unlock Records: If the ticket or related records are locked, identify the user or process that has locked them and resolve the issue. This may involve contacting the user or checking for background jobs that may be holding locks.
  Complete Previous Processes: Ensure that all prior processes related to the ticket have been completed successfully. This may involve checking for any pending approvals or transactions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as OIJ_TICKET for ticket management.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the OIJ module to understand the ticket actualization process and any prerequisites that must be met.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal IT team for further assistance.