How To Fix OIJ_OD1002 - Ticket not found in database or it has been aged/archived

OIJ_OD1002 - Overview

• Message type: E = Error

• Message class: OIJ_OD1 - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 002

• Message text: Ticket not found in database or it has been aged/archived

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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OIJ_OD1002 - Details

• The SAP error message OIJ_OD1002, which states "Ticket not found in database or it has been aged/archived," typically occurs in the context of the SAP Oil and Gas (OIJ) module when a user attempts to access a ticket that is no longer available in the database. This can happen for several reasons, including:
  Causes:
  
  Aging/Archiving: The ticket may have been archived due to data retention policies. SAP systems often have processes in place to archive older data to improve performance and manage database size.
  Deletion: The ticket may have been deleted from the system, either manually or through a batch job that removes old records.
  Incorrect Ticket ID: The ticket ID being referenced may be incorrect or mistyped, leading to the system not being able to find it.
  Database Issues: There could be issues with the database connection or integrity that prevent the system from retrieving the ticket.
  User Permissions: The user may not have the