How To Fix OIJ_OD1002 - Ticket not found in database or it has been aged/archived

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_OD1 - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 002

• Message text: Ticket not found in database or it has been aged/archived

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_OD1002 - Ticket not found in database or it has been aged/archived ?

  The SAP error message OIJ_OD1002, which states "Ticket not found in database or it has been aged/archived," typically occurs in the context of the SAP Oil and Gas (OIJ) module when a user attempts to access a ticket that is no longer available in the database. This can happen for several reasons, including:
  Causes:
  
  Aging/Archiving: The ticket may have been archived due to data retention policies. SAP systems often have processes in place to archive older data to improve performance and manage database size.
  Deletion: The ticket may have been deleted from the system, either manually or through a batch job that removes old records.
  Incorrect Ticket ID: The ticket ID being referenced may be incorrect or mistyped, leading to the system not being able to find it.
  Database Issues: There could be issues with the database connection or integrity that prevent the system from retrieving the ticket.
  User Permissions: The user may not have the necessary permissions to view the ticket, especially if it has been archived.
  
  Solutions:
  
  Verify Ticket ID: Double-check the ticket ID you are trying to access to ensure it is correct.
  Check Archiving Settings: Consult with your SAP Basis or system administrator to understand the archiving settings and whether the ticket has been archived. They can help you retrieve archived data if necessary.
  Database Integrity Check: If you suspect a database issue, work with your IT team to perform a database integrity check and resolve any issues.
  User Permissions: Ensure that you have the appropriate permissions to access the ticket. If not, request the necessary access from your system administrator.
  Consult Documentation: Review SAP documentation or help resources related to the OIJ module for any specific guidelines on handling tickets and archiving.
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Archiving Process: Understand the archiving process in your organization, including how long data is retained and the criteria for archiving.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to properly manage tickets and understand the implications of archiving.
  
  By following these steps, you should be able to diagnose and potentially resolve the OIJ_OD1002 error in your SAP system.