How To Fix OIJ_EL726 - Ticket Type & does not exist. Check customising

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_EL - OIL TSW: Messages for TSW Execution Layer

• Message number: 726

• Message text: Ticket Type & does not exist. Check customising

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_EL726 - Ticket Type & does not exist. Check customising ?

  The SAP error message OIJ_EL726, which states "Ticket Type & does not exist. Check customizing," typically occurs in the context of the SAP Oil and Gas (OIJ) module when the system is unable to find a specified ticket type in the configuration settings. This can happen for various reasons, such as incorrect configuration, missing entries, or issues with the data being processed.
  Cause:
  
  Missing Ticket Type: The specified ticket type does not exist in the system. This could be due to a typo or because it has not been defined in the customizing settings.
  Incorrect Configuration: The customizing settings for ticket types may not have been properly set up or may have been altered.
  Authorization Issues: The user may not have the necessary authorizations to access the ticket type.
  Data Entry Errors: The ticket type may have been incorrectly entered in the transaction or program that is being executed.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the customizing transaction (SPRO) and navigate to the relevant section for ticket types in the OIJ module.
  Verify that the ticket type in question is defined and correctly configured.
  
  
  
  Create or Modify Ticket Type:
  
  If the ticket type does not exist, you may need to create it. Ensure that all required fields are filled out correctly.
  If it exists but is not functioning as expected, review its configuration and make necessary adjustments.
  
  
  
  Check for Typos:
  
  Ensure that the ticket type is being referenced correctly in the transaction or program. Look for any typographical errors.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to access the ticket type. If not, work with your security team to grant the appropriate permissions.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or SAP notes related to the OIJ module and ticket types for additional guidance.
  
  
  
  Testing:
  
  After making changes, test the transaction again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the OIJ module and ticket types.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OIJ_TICKET_TYPE for managing ticket types.
  Support: If the issue persists after checking the above, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the OIJ_EL726 error message.