How To Fix OD851 - Ticket &1 : Error occurred in carrier ticket customer function.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 851

• Message text: Ticket &1 : Error occurred in carrier ticket customer function.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD851 - Ticket &1 : Error occurred in carrier ticket customer function. ?

  The SAP error message OD851, which states "Error occurred in carrier ticket customer function," typically relates to issues in the processing of carrier tickets within the SAP system. This error can occur in various contexts, such as during the creation, modification, or processing of transportation-related documents.
  Causes:
  
  Custom Code Issues: The error often arises from custom enhancements or user exits that are not functioning correctly. If there are custom functions or modifications in the carrier ticket processing, they may be causing the error.
  Data Issues: Inconsistent or incorrect data in the carrier ticket or related documents can lead to this error. This includes missing mandatory fields or incorrect data formats.
  Configuration Issues: Incorrect configuration settings in the transportation management module or related areas can also trigger this error.
  System Bugs: Occasionally, this error may be due to bugs in the SAP system itself, especially if you are using an older version or have not applied the latest patches.
  
  Solutions:
  
  Check Custom Code: Review any custom code or enhancements related to carrier ticket processing. Ensure that they are functioning as intended and do not contain errors.
  Data Validation: Validate the data being processed in the carrier ticket. Check for missing or incorrect entries, and ensure that all required fields are filled out correctly.
  Configuration Review: Review the configuration settings in the SAP system related to transportation management and carrier ticket processing. Ensure that they are set up correctly according to your business requirements.
  Debugging: If you have access to the SAP development environment, you can use debugging tools to trace the error and identify the exact point of failure in the code.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. Applying the latest patches or updates may resolve the issue.
  Consult Documentation: Review the SAP documentation for carrier ticket processing to ensure that all steps are being followed correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VT01N (Create Shipment), VT02N (Change Shipment), and others related to transportation management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a complex issue that requires deeper investigation.
  
  By following these steps, you should be able to identify the cause of the OD851 error and implement a suitable solution.