How To Fix OD840 - Ticket &1 : end date is &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 840

• Message text: Ticket &1 : end date is &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD840 - Ticket &1 : end date is &2. ?

  The SAP error message OD840 typically indicates that there is an issue with the end date of a ticket (or request) in the system. The message format suggests that it is related to a specific ticket identified by &1 and that the end date is &2. 
  Cause:
  
  Invalid End Date: The end date specified for the ticket may be earlier than the start date, which is not allowed.
  Date Format Issues: The date may not be in the correct format expected by the system.
  Business Rules Violation: There may be specific business rules or constraints that dictate valid date ranges for tickets, and the provided end date does not comply with these rules.
  System Configuration: There may be configuration settings in the SAP system that restrict the end date based on certain criteria (e.g., project timelines, fiscal year restrictions).
  
  Solution:
  
  Check Dates: Verify that the end date is later than the start date. If it is not, correct the end date accordingly.
  Correct Format: Ensure that the date is entered in the correct format as required by the SAP system (e.g., DD/MM/YYYY).
  Review Business Rules: Consult with your business process owner or SAP configuration team to understand any specific rules that may apply to the ticket dates.
  Adjust Configuration: If necessary, work with your SAP Basis or configuration team to adjust any settings that may be causing the issue.
  Recreate Ticket: If the ticket is corrupted or has invalid data, consider recreating the ticket with the correct information.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to view or edit the ticket (e.g., CRMD_ORDER for CRM orders).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or user manuals related to ticket management for additional insights on date handling.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the OD840 error and ensure that the ticket dates are valid according to the system's requirements.