How To Fix OD821 - Purchase order &1 : item quantity &2 exceeds tolerance &3

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 821

• Message text: Purchase order &1 : item quantity &2 exceeds tolerance &3

Self-Explanatory Message

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• What is the cause and solution for SAP error message OD821 - Purchase order &1 : item quantity &2 exceeds tolerance &3 ?

  The SAP error message OD821 indicates that the quantity of an item in a purchase order exceeds the defined tolerance limit. This error typically arises during the goods receipt or invoice verification process when the system checks the received quantity against the ordered quantity and the defined tolerances.
  Cause:
  
  Tolerance Limits: Each purchase order item can have a tolerance limit set for the quantity. This limit defines how much the received quantity can deviate from the ordered quantity without triggering an error.
  Quantity Discrepancy: The quantity received or invoiced is greater than the allowed tolerance limit compared to the ordered quantity.
  Configuration Settings: The tolerance limits may not be configured correctly in the system, or the business process may require stricter adherence to the ordered quantities.
  
  Solution:
  
  Check Purchase Order: Review the purchase order to confirm the ordered quantity and compare it with the received quantity.
  Adjust Tolerance Settings: If the tolerance settings are too strict for your business needs, consider adjusting them in the configuration settings. This can be done in the following way:
  
  Go to the SPRO transaction (Customizing).
  Navigate to Materials Management > Purchasing > Purchase Order > Define Tolerances for Purchase Orders.
  Adjust the tolerance limits as necessary.
  
  
  Goods Receipt: If the received quantity is indeed correct and within acceptable limits, you may need to adjust the purchase order or create a new one to reflect the correct quantities.
  Approval Process: If the discrepancy is significant, it may require approval from a supervisor or manager before proceeding.
  Consult Documentation: Review any relevant documentation or guidelines your organization has regarding purchase order processing and tolerance limits.
  
  Related Information:
  
  Tolerance Types: There are typically two types of tolerances in SAP: percentage-based and absolute value. Understanding which type is applied can help in troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME23N (Display Purchase Order), MIGO (Goods Movement), and MIRO (Invoice Verification) for managing purchase orders and goods receipts.
  User Exits and BAdIs: If your organization has specific business rules, there may be user exits or Business Add-Ins (BAdIs) that can be implemented to handle tolerance checks differently.
  
  If the issue persists after checking these aspects, it may be beneficial to consult with your SAP support team or a functional consultant for further assistance.