How To Fix OD340 - Ticket end date is earlier than the delivery date on the sales order.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 340

• Message text: Ticket end date is earlier than the delivery date on the sales order.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OD340 - Ticket end date is earlier than the delivery date on the sales order. ?

  The SAP error message OD340 indicates that there is a conflict between the ticket end date and the delivery date on a sales order. This typically occurs in scenarios where service orders or support tickets are involved, and the system is enforcing a logical sequence of dates.
  Cause:
  The error arises when the ticket end date (the date when the service or support ticket is considered closed) is set to a date that is earlier than the delivery date of the associated sales order. This situation is logically inconsistent because the service or support should not end before the delivery of the product or service related to that ticket.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Dates: Review the ticket end date and the delivery date on the sales order. Ensure that the ticket end date is set to a date that is equal to or later than the delivery date.
  
  
  Update the Ticket End Date: If the ticket end date is indeed earlier than the delivery date, update the ticket end date to a later date. This can usually be done in the service order or ticket management screen.
  
  
  Review Business Processes: Ensure that your business processes align with the logical flow of dates. For example, if a service is provided after a product is delivered, the ticket end date should reflect that.
  
  
  Consult Documentation: If you are unsure how to make these changes, refer to your organization's SAP documentation or consult with your SAP administrator for guidance.
  
  
  Test Changes: After making the necessary adjustments, test the changes by attempting to process the sales order again to ensure that the error is resolved.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as VA02 (Change Sales Order) or IW32 (Change Order) to access and modify the relevant documents.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  User Roles: Ensure that you have the necessary permissions to make changes to sales orders and service tickets in SAP.
  
  By following these steps, you should be able to resolve the OD340 error and ensure that your sales order and ticket dates are consistent.