How To Fix OD099 - Ticket &1 has been deleted. Recover it before using it.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 099

• Message text: Ticket &1 has been deleted. Recover it before using it.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD099 - Ticket &1 has been deleted. Recover it before using it. ?

  The SAP error message OD099, which states "Ticket &1 has been deleted. Recover it before using it," typically occurs in the context of SAP Solution Manager or SAP Change Request Management (ChaRM). This error indicates that a ticket (or change request) you are trying to access or work with has been deleted from the system, and you need to recover it before proceeding.
  Cause:
  
  Deletion of Ticket: The ticket you are trying to access has been deleted, either manually by a user or through a system process.
  Data Consistency Issues: There may be inconsistencies in the database or application layer that lead to the system not recognizing the ticket.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or recover the ticket.
  
  Solution:
  
  
  Recover the Ticket:
  
  If the ticket was deleted recently, check if it can be recovered from the recycle bin or a similar feature in your SAP system.
  Use transaction codes like CRMD_ORDER or SOLMAN_WORKCENTER to search for the ticket and see if it can be restored.
  
  
  
  Check for Authorizations:
  
  Ensure that you have the necessary authorizations to access and recover the ticket. You may need to contact your SAP security administrator for assistance.
  
  
  
  Consult Change Management Logs:
  
  Review the change management logs to see if there is any information about the deletion of the ticket. This can provide insights into why it was deleted and if it can be restored.
  
  
  
  Contact SAP Support:
  
  If you are unable to recover the ticket or if the issue persists, consider reaching out to SAP support for further assistance. They may have tools or methods to help recover deleted tickets.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SOLMAN_WORKCENTER, and others related to ticket management in SAP.
  SAP Notes: Check SAP Notes for any known issues or patches related to ticket management and the specific error message.
  Documentation: Review the SAP documentation for Change Request Management and Solution Manager for best practices on ticket handling and recovery processes.
  
  By following these steps, you should be able to address the OD099 error and recover the deleted ticket if possible.