How To Fix OC300 - Customer / material combination is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: OC - IS-Oil: BDRP Bulk Distribution Requirement Planning messages

• Message number: 300

• Message text: Customer / material combination is not valid

What causes this issue?

You have input a customer, customer group , material or a material
group which does not exist.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system does not proceed.

How to fix this error?

Please correct your entry.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OC300 - Customer / material combination is not valid ?

  The SAP error message OC300, which states "Customer / material combination is not valid," typically occurs when there is an attempt to process a transaction (such as creating a sales order, delivery, or invoice) involving a specific customer and material combination that has not been set up correctly in the system. Here are the causes, solutions, and related information for this error:
  Causes:
  
  Missing Customer-Material Info Record: The customer-material info record (also known as the customer-material relationship) is not created for the specific combination of customer and material.
  Invalid Status: The customer or material may be in a status that does not allow transactions (e.g., blocked or inactive).
  Sales Area Issues: The sales area (which includes the sales organization, distribution channel, and division) may not be set up correctly for the customer or material.
  Material Master Data: The material may not be set up in the system or may not be relevant for the specific customer.
  Pricing Conditions: There may be issues with pricing conditions that prevent the transaction from being processed.
  
  Solutions:
  
  
  Create Customer-Material Info Record:
  
  Go to the transaction code VD01 (Create Customer-Material Info Record) and create the necessary record for the specific customer and material combination.
  Ensure that the sales area is correctly specified.
  
  
  
  Check Customer and Material Status:
  
  Verify that the customer is active and not blocked. You can check this in transaction code XD03 (Display Customer).
  Check the material status in transaction code MM03 (Display Material) to ensure it is active and relevant for sales.
  
  
  
  Verify Sales Area Configuration:
  
  Ensure that the sales area is correctly configured for both the customer and the material. You can check this in the customer master and material master records.
  
  
  
  Review Pricing Conditions:
  
  Check if there are any pricing conditions that might be affecting the transaction. You can use transaction code VK13 (Display Pricing Conditions) to review the conditions.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, it may be necessary to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VD01: Create Customer-Material Info Record
  XD03: Display Customer
  MM03: Display Material
  VK13: Display Pricing Conditions
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer-material info records and sales order processing.
  
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the OC300 error message.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the OC300 error in SAP.