How To Fix OC116 - Customer & is not a Ship-To party - site control is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: OC - IS-Oil: BDRP Bulk Distribution Requirement Planning messages

• Message number: 116

• Message text: Customer & is not a Ship-To party - site control is not valid

What causes this issue?

Site control parameters for replenishment planning can only be linked
to 'Ship-to' customers.
The customer &V1& however is not used as a 'Ship-to' party for any
other customer and does not have a self-referencing 'Ship-to' (SH)
partner function.

System Response

The system prevents the definition of site control parameters.

How to fix this error?

Please select another customer or create a self-referencing 'Ship-to'
partner function for this customer.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OC116 - Customer & is not a Ship-To party - site control is not valid ?

  The SAP error message OC116, which states "Customer & is not a Ship-To party - site control is not valid," typically occurs in the context of sales and distribution (SD) when there is an issue with the customer master data, specifically related to the ship-to party configuration.
  Cause:
  
  Incorrect Customer Master Data: The customer you are trying to use as a ship-to party is not set up correctly in the system. This could mean that the customer is not defined as a ship-to party in the customer master data.
  Missing Ship-To Party: The customer may not have any associated ship-to addresses defined in the system.
  Data Inconsistency: There may be inconsistencies or missing data in the customer master records that prevent the system from recognizing the customer as a valid ship-to party.
  Configuration Issues: There may be issues with the configuration settings in the SAP system that affect how customers and ship-to parties are managed.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Verify that the customer is set up correctly and has a valid ship-to address.
  Ensure that the customer is marked as a ship-to party in the relevant sales area.
  
  
  
  Create or Update Ship-To Party:
  
  If the customer is not set up as a ship-to party, you may need to create a new ship-to party or update the existing customer record to include the necessary ship-to information.
  Use transaction VD01 to create a new ship-to party or VD02 to modify an existing one.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the SAP system related to customer master data and ship-to party settings. This may involve checking the sales area settings and ensuring that the necessary configurations are in place.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing customer master data and ship-to party configurations.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  
  
  
  Master Data Management: Understanding how customer master data is structured in SAP is crucial for resolving issues related to ship-to parties.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  By following these steps, you should be able to identify and resolve the cause of the OC116 error in SAP.