How To Fix OB402 - Cust.Group &1 of current license and &2 of follow-on lic. &3 aren't equal

SAP Error Message - Details

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 402

• Message text: Cust.Group &1 of current license and &2 of follow-on lic. &3 aren't equal

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OB402 - Cust.Group &1 of current license and &2 of follow-on lic. &3 aren't equal ?

  The SAP error message OB402 indicates a discrepancy between the customer group defined in the current license and the follow-on license. This error typically arises in the context of license management and can occur during the processing of transactions related to customer accounts or when trying to create or modify customer master data.
  Cause:
  The error occurs when:
  
  The customer group specified in the current license does not match the customer group in the follow-on license.
  There may be inconsistencies in the configuration of customer groups in the system.
  The system is trying to process a transaction that involves multiple licenses, and the customer groups associated with these licenses do not align.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Group Configuration:
  
  Go to the configuration settings for customer groups in your SAP system.
  Ensure that the customer groups defined in the current license and the follow-on license are consistent and correctly configured.
  
  
  
  Review License Settings:
  
  Verify the license settings in the system to ensure that they are correctly assigned to the relevant customer groups.
  Check if there are any discrepancies in the license assignment.
  
  
  
  Adjust Customer Master Data:
  
  If the customer master data is causing the issue, you may need to update the customer group for the affected customer records to ensure they match the expected values.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to license management and customer groups for any specific guidance or updates that may address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations and data, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or any known issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like OBD2 (for customer account groups) or XD01/XD02 (to create or change customer master data) to check and modify the relevant settings.
  SAP Notes: Look for SAP Notes related to license management and customer groups, as they may contain patches or updates that address similar issues.
  Documentation: Review the SAP Help Portal for detailed information on customer group configuration and license management.
  
  By following these steps, you should be able to identify and resolve the cause of the OB402 error in your SAP system.