How To Fix OB402 - Cust.Group &1 of current license and &2 of follow-on lic. &3 aren't equal

SAP Error Message - Details

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 402

• Message text: Cust.Group &1 of current license and &2 of follow-on lic. &3 aren't equal

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OB402 - Cust.Group &1 of current license and &2 of follow-on lic. &3 aren't equal ?

  The SAP error message OB402 indicates a discrepancy between the customer group defined in the current license and the follow-on license. This error typically arises in the context of license management and can occur during the processing of transactions related to customer accounts or when trying to create or modify customer master data.
  
  Cause:
  The error occurs when:
  
  The customer group specified in the current license does not match the customer group in the follow-on license.
  There may be inconsistencies in the configuration of customer groups in the system.
  The system is trying to process a transaction that involves multiple licenses, and the customer groups associated with these licenses do not align.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Group Configuration:
  
  Go to the configuration settings for customer groups in your SAP system.
  Ensure that the customer groups defined in the current license and the follow-on license are consistent and correctly configured.
  
  
  
  Review License Settings:
  
  Verify