How To Fix OB401 - Customer &1 of current license and &2 of follow-on lic. &3 aren't equal.

OB401 - Overview

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 401

• Message text: Customer &1 of current license and &2 of follow-on lic. &3 aren't equal.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OB401 - Customer &1 of current license and &2 of follow-on lic. &3 aren't equal. ?

  The SAP error message OB401 indicates a discrepancy between the current license and the follow-on license for a customer. This typically occurs in the context of license management within SAP, particularly when dealing with customer-specific licenses for software components or modules.
  
  Cause:
  The error message OB401 arises when:
  
  The current license for a customer (denoted as &1) does not match the expected follow-on license (denoted as &2) and the license type (denoted as &3).
  This can happen due to:
  Incorrect license data entry.
  Changes in licensing agreements that have not been updated in the system.
  Manual errors during the license assignment process.
  System configuration issues.
  
  
  
  
  Solution:
  To resolve the OB401 error, you can follow these steps:
  
  
  Verify License Data:
  
  Check the license data for the customer in question. Ensure that the current license and follow-on license are correctly entered and match the expected values.
  You can do this by navigating to the license management area in SAP (Transaction code: SLICENSE).
  
  
  
  Update License Information:
  
  If there