How To Fix OB401 - Customer &1 of current license and &2 of follow-on lic. &3 aren't equal.

SAP Error Message - Details

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 401

• Message text: Customer &1 of current license and &2 of follow-on lic. &3 aren't equal.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OB401 - Customer &1 of current license and &2 of follow-on lic. &3 aren't equal. ?

  The SAP error message OB401 indicates a discrepancy between the current license and the follow-on license for a customer. This typically occurs in the context of license management within SAP, particularly when dealing with customer-specific licenses for software components or modules.
  Cause:
  The error message OB401 arises when:
  
  The current license for a customer (denoted as &1) does not match the expected follow-on license (denoted as &2) and the license type (denoted as &3).
  This can happen due to:
  
  Incorrect license data entry.
  Changes in licensing agreements that have not been updated in the system.
  Manual errors during the license assignment process.
  System configuration issues.
  
  
  
  Solution:
  To resolve the OB401 error, you can follow these steps:
  
  
  Verify License Data:
  
  Check the license data for the customer in question. Ensure that the current license and follow-on license are correctly entered and match the expected values.
  You can do this by navigating to the license management area in SAP (Transaction code: SLICENSE).
  
  
  
  Update License Information:
  
  If there are discrepancies, update the license information to ensure that the current license matches the follow-on license.
  If necessary, contact your SAP account representative to obtain the correct license information.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to licensing in your SAP system. Ensure that all settings are correctly configured to avoid such discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to licensing issues. This can provide additional insights or specific steps tailored to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after verifying and updating the license information, consider reaching out to SAP support for further assistance. They can provide guidance based on your specific system configuration and licensing agreements.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLICENSE (for license management) and OB40 (for managing customer-specific settings).
  SAP Notes: Search for SAP Notes related to licensing issues, as they may contain specific fixes or updates relevant to your version of SAP.
  Documentation: Review the SAP Help Portal for detailed information on licensing and compliance.
  
  By following these steps, you should be able to identify and resolve the OB401 error effectively.