How To Fix OA772 - Storage system message: Document file cannot be created)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 772

• Message text: Storage system message: Document file cannot be created)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA772 - Storage system message: Document file cannot be created) ?

  The SAP error message OA772 ("Storage system message: Document file cannot be created") typically occurs when there is an issue with the document management system (DMS) or the storage system configuration in SAP. This error can arise due to various reasons, including:
  Causes:
  
  Insufficient Authorizations: The user may not have the necessary permissions to create or store documents in the specified storage location.
  Storage Location Issues: The storage location may not be correctly configured or may not exist.
  File System Issues: There may be issues with the underlying file system, such as insufficient disk space, file system corruption, or access restrictions.
  Incorrect Configuration: The configuration settings for the document storage system (like ArchiveLink) may be incorrect or incomplete.
  Network Issues: If the storage system is external, network connectivity issues could prevent document creation.
  Document Type Restrictions: The document type being used may have restrictions that prevent it from being created in the specified storage system.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to create documents in the storage system. This can be done by reviewing the user's roles and permissions.
  Verify Storage Location: Check the configuration of the storage location in the SAP system. Ensure that it is correctly set up and accessible.
  Check Disk Space: Verify that there is sufficient disk space available on the file system where documents are being stored. If the disk is full, free up space or increase the disk capacity.
  Review Configuration: Go through the configuration settings for the document management system and ensure that all required settings are correctly configured.
  Network Connectivity: If the storage system is external, check the network connection to ensure that it is stable and that there are no firewalls or other restrictions blocking access.
  Document Type Settings: Review the settings for the document type being used to ensure that it is allowed to be created in the specified storage system.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OAC0 (for ArchiveLink settings) or OAWD (for document management) to check configurations.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review system logs (SM21) and application logs (SLG1) for more detailed error messages that can provide further insights into the issue.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.