How To Fix OA773 - SAP ArchiveLink (storage system database problems during retrieval)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 773

• Message text: SAP ArchiveLink (storage system database problems during retrieval)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA773 - SAP ArchiveLink (storage system database problems during retrieval) ?

  The SAP error message OA773 indicates that there are issues with the ArchiveLink storage system, specifically related to database problems during the retrieval of archived documents. This error can occur for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Causes of OA773 Error
  
  
  Database Connectivity Issues: There may be problems with the connection between the SAP system and the database where the archived documents are stored.
  
  
  Storage System Configuration: Incorrect configuration of the ArchiveLink storage system can lead to retrieval issues. This includes settings related to the database connection, storage paths, or access permissions.
  
  
  Database Corruption: If the database that stores the archived documents is corrupted or has integrity issues, it can prevent successful retrieval.
  
  
  Insufficient Authorizations: The user attempting to retrieve the document may not have the necessary authorizations to access the storage system or the specific documents.
  
  
  Document Not Found: The document being requested may not exist in the storage system, or it may have been deleted or moved.
  
  
  Solutions to OA773 Error
  
  
  Check Database Connectivity:
  
  Verify that the database server is up and running.
  Check network connectivity between the SAP system and the database.
  Ensure that the database connection parameters in the ArchiveLink configuration are correct.
  
  
  
  Review Storage System Configuration:
  
  Go to the ArchiveLink administration (transaction OAC0) and check the configuration of the storage system.
  Ensure that the storage path and access methods are correctly set up.
  
  
  
  Database Integrity Check:
  
  Perform a database integrity check to identify and resolve any corruption issues.
  Consult your database administrator for assistance with this process.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the ArchiveLink storage system and the specific documents.
  Review the roles and permissions assigned to the user in the SAP system.
  
  
  
  Verify Document Existence:
  
  Confirm that the document you are trying to retrieve exists in the storage system.
  Use ArchiveLink tools to search for the document and verify its status.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (ArchiveLink Administration) and OAC3 (Display ArchiveLink Documents).
  Documentation: Review SAP documentation on ArchiveLink for detailed configuration and troubleshooting guidelines.
  System Logs: Check system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the OA773 error in your SAP system.