How To Fix OA728 - SAP ArchiveLink (storage system message: source path cannot be accessed)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 728

• Message text: SAP ArchiveLink (storage system message: source path cannot be accessed)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA728 - SAP ArchiveLink (storage system message: source path cannot be accessed) ?

  The SAP error message OA728 indicates that there is an issue with accessing the source path for the ArchiveLink storage system. This error typically arises when the system is unable to locate or access the specified directory or file path where documents are supposed to be stored or retrieved.
  Causes of OA728 Error
  
  Incorrect Path Configuration: The path specified in the ArchiveLink configuration may be incorrect or may not exist.
  Permissions Issues: The user or service account that SAP is using to access the file system may not have the necessary permissions to access the specified path.
  Network Issues: If the storage system is on a network share, there may be network connectivity issues preventing access.
  File System Issues: The file system may be down, or there may be issues with the storage device.
  Configuration Errors: There may be misconfigurations in the ArchiveLink settings or the storage system settings.
  
  Solutions
  
  
  Verify Path Configuration:
  
  Check the ArchiveLink configuration in transaction OAC0 (ArchiveLink Administration) to ensure that the source path is correctly specified.
  Ensure that the path exists on the file system.
  
  
  
  Check Permissions:
  
  Verify that the user account under which the SAP system is running has the necessary read/write permissions for the specified path.
  If the path is a network share, ensure that the account has access to that share.
  
  
  
  Test Network Connectivity:
  
  If the storage system is on a network share, test the network connection to ensure that the SAP system can reach the storage location.
  
  
  
  Check File System Status:
  
  Ensure that the file system is operational and that there are no issues with the storage device.
  
  
  
  Review ArchiveLink Settings:
  
  Go through the ArchiveLink settings in transaction OAC0 to ensure that all configurations are correct and that there are no missing parameters.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  OAC0: ArchiveLink Administration
  OAC2: ArchiveLink Storage System Configuration
  OAC3: ArchiveLink Object Types
  
  
  
  SAP Documentation: Refer to the official SAP documentation for ArchiveLink for detailed configuration and troubleshooting steps.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify and resolve the cause of the OA728 error in SAP ArchiveLink.