How To Fix OA713 - SAP ArchiveLink (protocol/version not supported by storage system)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 713

• Message text: SAP ArchiveLink (protocol/version not supported by storage system)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA713 - SAP ArchiveLink (protocol/version not supported by storage system) ?

  The SAP error message OA713 indicates that there is a compatibility issue between the SAP ArchiveLink system and the storage system being used. Specifically, it means that the protocol or version being used by the storage system is not supported by the ArchiveLink interface.
  Cause:
  
  Incompatible Protocol/Version: The storage system may be using a protocol or version that is not supported by the version of SAP ArchiveLink you are using.
  Configuration Issues: There may be misconfigurations in the ArchiveLink settings or the storage system settings.
  Outdated Software: The version of the ArchiveLink component or the storage system may be outdated and not compatible with each other.
  Network Issues: There could be network-related issues that prevent proper communication between SAP and the storage system.
  
  Solution:
  
  Check Compatibility: Verify that the storage system's protocol and version are compatible with the version of SAP ArchiveLink you are using. Consult the SAP documentation for supported versions and protocols.
  Update Software: If either the SAP system or the storage system is outdated, consider updating to a version that supports the required protocols.
  Review Configuration: Check the ArchiveLink configuration settings in SAP and ensure they are correctly set up to communicate with the storage system. This includes checking the ArchiveLink settings in transaction OAC0.
  Test Connectivity: Ensure that there are no network issues preventing communication between SAP and the storage system. You can use tools like ping or telnet to test connectivity.
  Consult Documentation: Refer to the SAP ArchiveLink documentation for specific configuration settings and troubleshooting steps related to your storage system.
  Contact Support: If the issue persists after checking compatibility and configurations, consider reaching out to SAP support or the vendor of the storage system for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP ArchiveLink documentation for detailed information on supported storage systems and configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the issue causing the OA713 error in SAP ArchiveLink.