How To Fix OA310 - SAP ArchiveLink (SAP kernel error)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 310

• Message text: SAP ArchiveLink (SAP kernel error)

What causes this issue?

A request was to be sent to a content server.
The SAP kernel could not forward the request to the content server.

System Response

An error was reported by the SAP kernel.
Parameter property does not exist.
The error occurred when calling the kernel function (programming
error).

How to fix this error?

The kernel functions of the content server connection should not be
used for your own programs. The content server functionality can only
be used via the SAP ArchiveLink function modules.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA310 - SAP ArchiveLink (SAP kernel error) ?

  The SAP error message OA310 typically indicates an issue related to SAP ArchiveLink, which is a component used for document management and archiving in SAP systems. The error message can arise due to various reasons, including configuration issues, problems with the ArchiveLink server, or issues with the underlying database.
  Cause of OA310 Error
  
  
  Configuration Issues: Incorrect settings in the ArchiveLink configuration can lead to this error. This includes issues with the content repository, storage system, or the connection to the database.
  
  
  Database Issues: Problems with the database, such as connectivity issues, corruption, or misconfiguration, can also trigger this error.
  
  
  Kernel Issues: The error may be related to the SAP kernel version being used. If the kernel is outdated or incompatible with the ArchiveLink version, it can lead to errors.
  
  
  Authorization Problems: Insufficient authorizations for the user trying to access the ArchiveLink functionality can also result in this error.
  
  
  Document Storage Issues: If the documents are not stored correctly or if there are issues with the storage system, it can lead to this error.
  
  
  Solutions
  
  
  Check Configuration: Review the ArchiveLink configuration settings in transaction OAC0 (Content Repository) and ensure that all parameters are correctly set. Verify the content repository and storage system settings.
  
  
  Database Connectivity: Ensure that the database is up and running, and check for any connectivity issues. You can use transaction DB02 to monitor database performance and check for locks or other issues.
  
  
  Kernel Update: If the kernel version is outdated, consider updating to the latest version. Check SAP Notes for any specific patches or updates related to ArchiveLink.
  
  
  User Authorizations: Verify that the user has the necessary authorizations to access ArchiveLink functionalities. You can check this in transaction SU53 or by reviewing the user roles and profiles.
  
  
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address the specific error or provide additional troubleshooting steps.
  
  
  Consult SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (Content Repository), OAC2 (Content Repository Settings), and SLG1 (Application Log).
  SAP Notes: Regularly check for SAP Notes related to ArchiveLink and the specific error message for updates or patches.
  Documentation: Review the official SAP documentation on ArchiveLink for best practices and configuration guidelines.
  
  By following these steps, you should be able to diagnose and resolve the OA310 error in your SAP system.