How To Fix OA312 - SAP ArchiveLink (SAP kernel error)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 312

• Message text: SAP ArchiveLink (SAP kernel error)

What causes this issue?

A request was to be sent to a content server.
The SAP kernel could not forward the request to the content server.

System Response

An error was reported by the SAP kernel.
Archive command invalid.
The error occurred when calling the kernel function (programming
error).

How to fix this error?

The kernel functions of the content server connection should not be
used for your own programs. The content server functionality can only
be used via the SAP ArchiveLink function modules.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA312 - SAP ArchiveLink (SAP kernel error) ?

  The SAP error message OA312 typically indicates an issue related to SAP ArchiveLink, which is a component used for document management and archiving in SAP systems. The error message suggests that there is a problem with the SAP kernel or the ArchiveLink configuration.
  Cause:
  
  Kernel Issues: The error may arise from an outdated or incompatible SAP kernel version. If the kernel is not updated, it may not support certain ArchiveLink functionalities.
  Configuration Problems: Incorrect configuration settings in ArchiveLink can lead to this error. This includes issues with the content repository, storage system, or document types.
  Database Issues: Problems with the database where the archived documents are stored can also trigger this error.
  Authorization Issues: Lack of proper authorizations for the user trying to access the ArchiveLink documents can result in this error.
  
  Solution:
  
  Update SAP Kernel: Ensure that you are using the latest version of the SAP kernel. Check the SAP Support Portal for any available updates or patches.
  Check ArchiveLink Configuration:
  
  Verify the configuration of the content repository in transaction OAC0.
  Ensure that the storage system is correctly set up and operational.
  Check the document types and ensure they are correctly configured.
  
  
  Database Check: Ensure that the database is functioning correctly and that there are no connectivity issues. You may need to check logs for any database-related errors.
  Authorization Check: Verify that the user has the necessary authorizations to access the ArchiveLink documents. You can check this in transaction SU53 or by reviewing the user roles and profiles.
  Review SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be specific patches or recommendations provided by SAP.
  
  Related Information:
  
  SAP Notes: Search for specific SAP Notes related to error OA312 in the SAP Support Portal. These notes often provide detailed troubleshooting steps and solutions.
  Transaction Codes:
  
  OAC0: Content Repository Configuration
  SICF: Check the HTTP services for ArchiveLink
  SOST: Check for any issues with sending documents via ArchiveLink
  
  
  Logs: Review the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages that may provide more context.
  
  If the issue persists after following these steps, it may be beneficial to contact SAP support for further assistance.