How To Fix OA273 - Error displaying document in the HTML viewer

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 273

• Message text: Error displaying document in the HTML viewer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OA273 - Error displaying document in the HTML viewer ?

  The SAP error message OA273, which states "Error displaying document in the HTML viewer," typically occurs when there is an issue with displaying documents in the SAP system's HTML viewer. This can happen for various reasons, including configuration issues, missing components, or problems with the document itself.
  Causes:
  
  Missing MIME Types: The required MIME types for the document format may not be configured in the SAP system.
  Document Format Issues: The document may be in a format that is not supported by the HTML viewer.
  Browser Compatibility: The web browser being used may not be compatible with the SAP HTML viewer.
  Network Issues: There may be network connectivity issues preventing the document from being retrieved.
  Authorization Issues: The user may not have the necessary permissions to view the document.
  SAP GUI Configuration: Incorrect settings in the SAP GUI or the HTML viewer configuration.
  
  Solutions:
  
  
  Check MIME Types:
  
  Ensure that the necessary MIME types are configured in the SAP system. You can check this in transaction SICF under the service configuration for the HTML viewer.
  
  
  
  Verify Document Format:
  
  Ensure that the document you are trying to view is in a supported format (e.g., PDF, DOCX, etc.). If the format is not supported, convert the document to a compatible format.
  
  
  
  Browser Compatibility:
  
  Try using a different web browser or updating the current browser to the latest version. Ensure that the browser settings allow for the display of documents.
  
  
  
  Network Connectivity:
  
  Check your network connection to ensure that there are no issues preventing access to the document.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and view the document. This can be checked in transaction SU53 or by consulting with your SAP security team.
  
  
  
  SAP GUI and HTML Viewer Configuration:
  
  Review the configuration settings for the SAP GUI and the HTML viewer. Ensure that they are set up correctly according to your organization's standards.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SICF (for service configuration), SU53 (for authorization checks).
  Documentation: Refer to SAP Help Portal for documentation on the HTML viewer and supported document formats.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the OA273 error in SAP.