How To Fix OA257 - No scanned image exists

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 257

• Message text: No scanned image exists

What causes this issue?

You have tried to store a document in dialog, although, for example,
the scan dialog is not active or no image is displayed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Call a scan dialog - if available - and scan a document.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA257 - No scanned image exists ?

  The SAP error message OA257, which states "No scanned image exists," typically occurs when a user attempts to access a document or image that has not been scanned or uploaded into the SAP system. This error is often encountered in the context of document management systems (DMS) or when using the SAP ArchiveLink functionality.
  Causes:
  
  Missing Document: The document or image that the user is trying to access has not been scanned or uploaded into the system.
  Incorrect Document Link: The link or reference to the document may be incorrect or broken.
  Authorization Issues: The user may not have the necessary permissions to view the document.
  Document Deletion: The document may have been deleted or archived, making it unavailable for access.
  Technical Issues: There may be technical issues with the document management system or the ArchiveLink configuration.
  
  Solutions:
  
  Check Document Availability: Verify if the document has been scanned and uploaded correctly. If not, you may need to scan and upload the document.
  Verify Links: Ensure that the document link or reference is correct. Check if the document ID or path is accurate.
  Check Authorizations: Ensure that the user has the necessary permissions to access the document. This may involve checking user roles and authorizations in SAP.
  Consult with IT Support: If the document should exist but is not accessible, consult with your IT support team to check for any technical issues or misconfigurations in the DMS or ArchiveLink setup.
  Review Archive Settings: If the document has been archived, check the archive settings and ensure that the document can be retrieved from the archive.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for more details on document management and ArchiveLink.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAWD (for ArchiveLink) and OAC0 (for document management).
  User Training: Ensure that users are trained on how to properly scan, upload, and manage documents within the SAP system to prevent future occurrences of this error.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.