How To Fix OA225 - Scan queue is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 225

• Message text: Scan queue is empty

What causes this issue?

The scan queue of the content server has been processed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA225 - Scan queue is empty ?

  The SAP error message "OA225 Scan queue is empty" typically occurs in the context of the SAP ArchiveLink system, which is used for document management and archiving. This error indicates that the system is unable to find any documents in the scan queue that need to be processed.
  Cause:
  
  Empty Scan Queue: The most straightforward cause is that there are no documents currently in the scan queue for processing.
  Configuration Issues: There may be issues with the configuration of the ArchiveLink system, such as incorrect settings for the document types or the storage system.
  Document Processing Errors: If there were errors in previous document processing, it might have led to the queue being emptied or not populated correctly.
  User Permissions: The user may not have the necessary permissions to view or process documents in the scan queue.
  
  Solution:
  
  Check the Scan Queue: Verify if there are any documents in the scan queue. You can do this by navigating to the ArchiveLink administration transactions (e.g., OAC0, OAC2) and checking the status of the scan queue.
  Repopulate the Queue: If the queue is empty, ensure that documents are being correctly scanned and sent to the queue. This may involve checking the scanning process or the integration with the document capture system.
  Review Configuration: Check the ArchiveLink configuration settings to ensure that they are correctly set up for the document types you are working with. This includes verifying the storage system and the document class settings.
  Check for Errors: Look for any error messages in the system logs that might indicate issues with document processing or scanning.
  User Permissions: Ensure that the user has the necessary permissions to access and process documents in the scan queue. This may involve checking roles and authorizations in the SAP system.
  Restart Services: In some cases, restarting the ArchiveLink services or the relevant background jobs may help resolve temporary issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ArchiveLink and the specific error message for any patches or updates that may address known issues.
  Documentation: Review the SAP documentation on ArchiveLink for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the "OA225 Scan queue is empty" error in your SAP system.