How To Fix O9271 - Either proof of delivery or goods issue reversed; check your entries

SAP Error Message - Details

• Message type: E = Error

• Message class: O9 - IS-Oil: TD - Scheduling, loading, delivery confirmation

• Message number: 271

• Message text: Either proof of delivery or goods issue reversed; check your entries

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message O9271 - Either proof of delivery or goods issue reversed; check your entries ?

  The SAP error message O9271, which states "Either proof of delivery or goods issue reversed; check your entries," typically occurs in the context of logistics and inventory management within the SAP system. This error indicates that there is an inconsistency in the delivery or goods issue process, often related to the handling of proof of delivery or the reversal of a goods issue.
  Causes:
  
  Reversal of Goods Issue: The error may occur if a goods issue has been reversed, but the system still expects a proof of delivery to be processed.
  Incorrect Document Flow: There may be an issue with the document flow where the system is unable to find the expected documents (like delivery or goods issue) that should be linked to the transaction.
  Data Entry Errors: Incorrect entries in the transaction, such as wrong document numbers or missing information, can lead to this error.
  Status of Delivery: The delivery status may not be in the expected state (e.g., it might be marked as completed or canceled when it should be open).
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business processes being executed.
  
  Solutions:
  
  Check Document Flow: Review the document flow for the delivery or goods issue in question. Ensure that all necessary documents are present and in the correct status.
  Verify Entries: Double-check the entries made in the transaction. Ensure that all required fields are filled out correctly and that the document numbers are accurate.
  Review Reversals: If a goods issue has been reversed, ensure that the reversal was processed correctly and that it aligns with the expected workflow.
  Consult Logs: Check the application logs or error logs in SAP for more detailed information about the error. This can provide insights into what specifically went wrong.
  Configuration Review: If the issue persists, consult with your SAP configuration team to review the settings related to delivery and goods issue processes. Ensure that they are set up correctly according to your business requirements.
  SAP Notes: Look for any relevant SAP Notes or updates that may address this specific error. Sometimes, SAP releases patches or notes that provide solutions for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and VL03N (Display Outbound Delivery) to manage deliveries effectively.
  Documentation: Refer to SAP documentation or help resources for detailed guidance on handling deliveries and goods issues.
  User Training: Ensure that users involved in logistics and inventory management are adequately trained on the processes and the SAP system to minimize errors.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.