How To Fix O8116 - Internal error: license entry not found

SAP Error Message - Details

• Message type: E = Error

• Message class: O8 - IS-Oil: TD Transportation and Distribution

• Message number: 116

• Message text: Internal error: license entry not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message O8116 - Internal error: license entry not found ?

  The SAP error message O8116 "Internal error: license entry not found" typically indicates that there is an issue with the license configuration in your SAP system. This error can occur for various reasons, including:
  Causes:
  
  Missing License Key: The license key for the SAP system may not be properly installed or may be missing.
  Expired License: The license may have expired, leading to the system being unable to validate the license.
  Incorrect License Configuration: There may be an issue with how the license is configured in the system.
  System Changes: Changes in the system (like upgrades or migrations) may have affected the license entries.
  Database Issues: Corruption or issues in the database where license information is stored can also lead to this error.
  
  Solutions:
  
  
  Check License Status:
  
  Go to transaction code SLICENSE in the SAP GUI to check the current license status.
  Verify if the license is valid and not expired.
  
  
  
  Install or Update License:
  
  If the license is missing or expired, you may need to obtain a new license key from SAP.
  Use the SLICENSE transaction to install the new license key.
  
  
  
  Review License Configuration:
  
  Ensure that the license is correctly configured in the system.
  Check for any discrepancies in the license data.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Database Consistency Check:
  
  If you suspect database issues, consider running a consistency check on the database.
  You may need to consult with your database administrator for assistance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SLICENSE: To manage and check the license status.
  SM21: To view system logs for error messages.
  SICF: To check and manage Internet Communication Framework services, which may also relate to licensing issues in some cases.
  
  
  
  Documentation: Refer to SAP's official documentation or support portal for detailed guidance on license management and troubleshooting.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the O8116 error message in your SAP system.