How To Fix O7487 - Error before update call, customer record has missing key.

O7487 - Overview

• Message type: E = Error

• Message class: O7 - IS-Oil: MRN Marketing Retail Network messages

• Message number: 487

• Message text: Error before update call, customer record has missing key.

What causes this issue?

An internal error has occurred while trying to generate a business
location entry in the customer master record.

System Response

Update call is cancelled.

How to fix this error?

Inform your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message O7487 - Error before update call, customer record has missing key. ?

  The SAP error message O7487, which states "Error before update call, customer record has missing key," typically indicates that there is an issue with the customer master data in the SAP system. This error occurs when the system attempts to process a transaction involving a customer record, but it finds that the necessary key fields in the customer master data are missing or incomplete.
  Causes:
  
  Missing Key Fields: The customer master record may be missing essential fields such as the customer number, company code, or sales area.
  Data Inconsistency: There may be inconsistencies in the data, such as a mismatch between the customer number and the associated company code or sales area.
  Incomplete Data Entry: During the creation or modification of customer records, some mandatory fields may not have been filled out.
  Custom Development Issues: If there are custom programs or enhancements that interact with customer data, they may not be handling the data correctly,