How To Fix O7486 - Unknown response from POPUP_TO_CONFIRM_WITH_MESSAGE.

SAP Error Message - Details

• Message type: E = Error

• Message class: O7 - IS-Oil: MRN Marketing Retail Network messages

• Message number: 486

• Message text: Unknown response from POPUP_TO_CONFIRM_WITH_MESSAGE.

What causes this issue?

Unknown response from standard function POPUP_TO_CONFIRM_WITH_MESSAGE.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Processing continues.

How to fix this error?

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message O7486 - Unknown response from POPUP_TO_CONFIRM_WITH_MESSAGE. ?

  The SAP error message O7486, which states "Unknown response from POPUP_TO_CONFIRM_WITH_MESSAGE," typically occurs when there is an issue with the confirmation dialog that is generated by the function module POPUP_TO_CONFIRM_WITH_MESSAGE. This function is used to display a confirmation dialog to the user, and the error indicates that the system did not receive a valid response from the dialog.
  Causes:
  
  User Interaction: The user may have closed the dialog without making a selection, or there may have been an unexpected interruption in the dialog process.
  System Configuration: There may be issues with the SAP GUI configuration or settings that affect how dialogs are displayed and handled.
  Code Issues: If the function is called incorrectly or if there are issues in the surrounding ABAP code, it may lead to this error.
  SAP GUI Version: Compatibility issues with the version of SAP GUI being used can also lead to unexpected behavior in dialog handling.
  
  Solutions:
  
  User Action: Ensure that users are aware that they need to respond to the dialog. If they close it without making a selection, the error will occur.
  Check ABAP Code: Review the ABAP code where POPUP_TO_CONFIRM_WITH_MESSAGE is called. Ensure that the parameters are correctly set and that the function is being called in the right context.
  SAP GUI Update: Make sure that the SAP GUI is updated to the latest version. Sometimes, bugs in older versions can cause issues with dialog handling.
  System Configuration: Check the SAP system configuration for any settings that might affect dialog behavior. This includes user profiles and system parameters.
  Debugging: If you have access to the development environment, you can debug the code to see what happens when the dialog is called and what response is being processed.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Function Module Documentation: Review the documentation for POPUP_TO_CONFIRM_WITH_MESSAGE to understand its parameters and expected behavior.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they have found.
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or development team for further investigation.