How To Fix O3031 - Quantity Conversion Interface: No response from external programs

SAP Error Message - Details

• Message type: E = Error

• Message class: O3 - IS-Oil: HPM messages (goods movements, QCI, deliveries)

• Message number: 031

• Message text: Quantity Conversion Interface: No response from external programs

What causes this issue?

The external c-codes (API or AGA or customer functions) do not respond
to the quantity conversion interface (QCI). No results have been
imported back into the SAP system from the external c-code routines.

System Response

This might be a "time-out response" on the part of the system, or it
could be that one or more of the function routines cannot be found by
the system, or that insufficient data has been passed to the external
function.
CHECK
ROIB_QCI_CALL_TEST to check the installation, read the documentation of
this report for more details

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message O3031 - Quantity Conversion Interface: No response from external programs ?

  The SAP error message O3031, which states "Quantity Conversion Interface: No response from external programs," typically occurs when there is an issue with the communication between SAP and an external program or service that is responsible for quantity conversion. This can happen in various scenarios, such as when integrating with third-party systems or when using custom programs for quantity conversion.
  Causes:
  
  Network Issues: There may be network connectivity problems preventing SAP from reaching the external program.
  External Program Down: The external program or service responsible for quantity conversion may be down or not responding.
  Configuration Issues: Incorrect configuration settings in SAP or the external program can lead to communication failures.
  Timeout Settings: The response time from the external program may exceed the timeout settings configured in SAP.
  Authorization Issues: The user or system may not have the necessary permissions to access the external program.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between SAP and the external program is stable and functioning correctly.
  Verify External Program Status: Check if the external program is running and accessible. If it is down, restart the service or contact the support team responsible for it.
  Review Configuration Settings: Verify the configuration settings in both SAP and the external program to ensure they are correct and compatible.
  Adjust Timeout Settings: If the external program is taking too long to respond, consider increasing the timeout settings in SAP to allow for longer processing times.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to access the external program.
  Logs and Traces: Review logs and traces in both SAP and the external program to identify any specific errors or issues that may provide more context for the failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the external program to ensure that it is set up correctly and that any required interfaces are properly configured.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or the support team for the external program for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the O3031 error in SAP.