How To Fix O1820 - Exchange partner's customer record '&' does not exist in company '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: O1 - IS-Oil : Message pool exchanges

• Message number: 820

• Message text: Exchange partner's customer record '&' does not exist in company '&'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message O1820 - Exchange partner's customer record '&' does not exist in company '&' ?

  The SAP error message O1820 indicates that there is an issue with the exchange partner's customer record in the system. Specifically, it means that the customer record for the specified exchange partner does not exist in the specified company code. This error typically arises in scenarios involving inter-company transactions, EDI (Electronic Data Interchange), or when dealing with external business partners.
  Cause:
  
  Missing Customer Record: The most common cause is that the customer record for the specified exchange partner has not been created in the system for the specified company code.
  Incorrect Configuration: There may be a configuration issue where the exchange partner is not properly set up in the system.
  Data Entry Error: There could be a typo or incorrect entry in the customer number or company code when trying to process a transaction.
  Master Data Issues: The customer master data may not be fully maintained or activated for the relevant company code.
  
  Solution:
  
  
  Create Customer Record: 
  
  Navigate to the customer master data transaction (e.g., XD01 for creating a customer).
  Ensure that you create the customer record for the correct company code.
  Fill in all required fields and save the record.
  
  
  
  Check Existing Records:
  
  Use transaction XD03 to display the customer record and verify if it exists for the specified company code.
  If it exists, ensure that the customer is active and properly configured.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the exchange partner in the relevant modules (e.g., Sales and Distribution, EDI).
  Ensure that the partner profile is correctly set up and that the customer is linked to the appropriate company code.
  
  
  
  Data Validation:
  
  Double-check the customer number and company code being used in the transaction to ensure there are no typographical errors.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for any specific configurations or settings that may be required for your business processes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (Centrally)
  XD02: Change Customer (Centrally)
  XD03: Display Customer (Centrally)
  
  
  
  Master Data Maintenance: Ensure that all relevant master data is maintained correctly, including customer, vendor, and material records.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify customer records.
  
  
  By following these steps, you should be able to resolve the O1820 error and ensure that the exchange partner's customer record is correctly set up in the SAP system.