How To Fix O1820 - Exchange partner's customer record '&' does not exist in company '&'

O1820 - Overview

• Message type: E = Error

• Message class: O1 - IS-Oil : Message pool exchanges

• Message number: 820

• Message text: Exchange partner's customer record '&' does not exist in company '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message O1820 - Exchange partner's customer record '&' does not exist in company '&' ?

  The SAP error message O1820 indicates that there is an issue with the exchange partner's customer record in the system. Specifically, it means that the customer record for the specified exchange partner does not exist in the specified company code. This error typically arises in scenarios involving inter-company transactions, EDI (Electronic Data Interchange), or when dealing with external business partners.
  
  Cause:
  
  Missing Customer Record: The most common cause is that the customer record for the specified exchange partner has not been created in the system for the specified company code.
  Incorrect Configuration: There may be a configuration issue where the exchange partner is not properly set up in the system.
  Data Entry Error: There could be a typo or incorrect entry in the customer number or company code when trying to process a transaction.
  Master Data Issues: The customer master data may not be fully maintained or activated for the relevant company code.
  
  
  Solution:
  
  
  Create Customer Record: