How To Fix O1410 - Invoice contains fees. Enter credit memo manually (Tr. MRHG)

SAP Error Message - Details

• Message type: E = Error

• Message class: O1 - IS-Oil : Message pool exchanges

• Message number: 410

• Message text: Invoice contains fees. Enter credit memo manually (Tr. MRHG)

Self-Explanatory Message

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• What is the cause and solution for SAP error message O1410 - Invoice contains fees. Enter credit memo manually (Tr. MRHG) ?

  The SAP error message O1410, which states "Invoice contains fees. Enter credit memo manually (Tr. MRHG)," typically occurs in the context of invoice processing in SAP, particularly when dealing with invoices that include additional fees or charges. This error indicates that the system cannot automatically generate a credit memo for an invoice that has fees associated with it.
  Cause:
  
  Fees Included in Invoice: The invoice you are trying to process includes fees (such as shipping, handling, or other additional charges) that complicate the automatic generation of a credit memo.
  System Configuration: The system may be configured in a way that does not allow for automatic credit memo creation when fees are present.
  Invoice Type: The type of invoice (e.g., standard invoice, pro forma invoice) may also affect the ability to create a credit memo automatically.
  
  Solution:
  
  
  Manual Credit Memo Entry: Since the error indicates that you need to enter the credit memo manually, you should:
  
  Navigate to the transaction code MRHG (or use the appropriate transaction for creating a credit memo).
  Manually enter the details of the credit memo, ensuring that you include the fees as they were on the original invoice.
  Make sure to reference the original invoice number to maintain proper linkage in the system.
  
  
  
  Review Configuration: If this issue occurs frequently, consider reviewing the configuration settings in SAP related to invoice processing and credit memo generation. You may need to consult with your SAP administrator or a functional consultant to adjust settings that govern how fees are handled.
  
  
  Documentation: Ensure that you have proper documentation for the fees included in the invoice, as this will be necessary for the manual entry of the credit memo.
  
  
  Training: If users are frequently encountering this error, consider providing training on how to handle invoices with fees and the process for entering credit memos manually.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MRHG (Create Credit Memo) and MIRO (Enter Incoming Invoice) for invoice processing.
  SAP Notes: Check SAP Notes for any updates or patches that may address this issue or provide additional guidance.
  User Manuals: Refer to user manuals or internal documentation for your organization’s specific processes regarding invoice and credit memo handling.
  
  By following these steps, you should be able to resolve the error and process the credit memo as needed.