How To Fix NJIT_MSG012 - Customer is deactivated

SAP Error Message - Details

• Message type: E = Error

• Message class: NJIT_MSG - NJIT Inbound message class

• Message number: 012

• Message text: Customer is deactivated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message NJIT_MSG012 - Customer is deactivated ?

  The SAP error message NJIT_MSG012, which states "Customer is deactivated," typically indicates that the customer account you are trying to use in a transaction has been marked as inactive or deactivated in the system. This can happen for various reasons, such as business decisions, compliance issues, or data maintenance practices.
  Cause:
  
  Deactivation by Business Process: The customer may have been deactivated due to a business decision, such as the customer no longer being active or having a poor payment history.
  Data Maintenance: Regular data cleansing processes may have led to the deactivation of customers who have not been active for a certain period.
  Compliance Issues: Regulatory or compliance requirements may necessitate the deactivation of certain customer accounts.
  
  Solution:
  To resolve the NJIT_MSG012 error, you can take the following steps:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Enter the customer number and check the status of the customer. Look for any indicators that show the customer is deactivated.
  
  
  
  Reactivate the Customer:
  
  If you have the necessary permissions, you can reactivate the customer by using transaction code XD02 (change customer master data).
  Navigate to the relevant sections (General Data, Company Code Data, Sales Area Data) and change the status to active.
  
  
  
  Consult with Your Team:
  
  If you do not have the necessary permissions to reactivate the customer, consult with your finance or sales team to understand why the customer was deactivated and whether it is appropriate to reactivate them.
  
  
  
  Review Business Processes:
  
  Ensure that there are clear business processes in place for customer deactivation and reactivation to avoid confusion in the future.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  XD01: Create Customer Master Data
  
  
  
  User Roles and Permissions: Ensure that the user attempting to reactivate the customer has the appropriate roles and permissions to make changes to customer master data.
  
  
  Documentation: Refer to your organization's documentation or SAP help resources for specific guidelines on managing customer master data.
  
  
  Audit Trail: Check if there is an audit trail or log that explains why the customer was deactivated, which can provide insights into whether reactivation is advisable.
  
  
  By following these steps, you should be able to address the NJIT_MSG012 error and manage customer accounts effectively in SAP.