How To Fix NAA787 - A serious error occurred (please investigate)

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 787

• Message text: A serious error occurred (please investigate)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA787 - A serious error occurred (please investigate) ?

  The SAP error message NAA787, which states "A serious error occurred (please investigate)," is a generic error message that can arise from various underlying issues within the SAP system. Here are some potential causes, solutions, and related information to help you troubleshoot this error:
  Possible Causes:
  
  System Configuration Issues: Incorrect configuration settings in the SAP system can lead to unexpected errors.
  Data Inconsistencies: Corrupted or inconsistent data in the database can trigger serious errors.
  Authorization Problems: Insufficient user authorizations may prevent certain operations from completing successfully.
  Program Errors: Bugs or issues in custom ABAP programs or standard SAP programs can lead to runtime errors.
  Database Issues: Problems with the underlying database, such as connectivity issues or corruption, can also cause serious errors.
  Transport Issues: Errors during the transport of objects between systems can lead to inconsistencies.
  
  Solutions:
  
  Check System Logs: Use transaction codes like SLG1 (Application Log) or ST22 (Dump Analysis) to check for detailed error logs that can provide more context about the error.
  Review Configuration: Verify the configuration settings related to the transaction or process that triggered the error.
  Data Consistency Checks: Run consistency checks on the relevant data to identify and correct any inconsistencies.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action that caused the error.
  Debugging: If you have access to the ABAP code, you can debug the program to identify the exact point of failure.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address the specific error or provide patches.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like ST22 (Dump Analysis), SM21 (System Log), and SLG1 (Application Log) to gather more information about the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review SAP documentation related to the specific module or functionality you are working with to ensure you are following best practices.
  
  Conclusion:
  The NAA787 error is a serious issue that requires careful investigation. By following the steps outlined above, you can identify the root cause and implement a solution. If necessary, do not hesitate to escalate the issue to SAP Support for further assistance.