How To Fix NAA717 - Customer billing document &1 was reversed by document &2

NAA717 - Overview

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 717

• Message text: Customer billing document &1 was reversed by document &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message NAA717 - Customer billing document &1 was reversed by document &2 ?

  The SAP error message NAA717 indicates that a customer billing document (invoice) has been reversed by another document. This typically occurs in the context of billing and invoicing processes within SAP, particularly when dealing with credit memos or other forms of document reversal.
  
  Cause:
  
  Document Reversal: The primary cause of this error is that the billing document you are trying to process has been reversed by another document. This could happen if a credit memo was created to reverse the original invoice.
  Data Integrity Issues: There may be issues with data integrity or inconsistencies in the billing documents, leading to the system preventing further processing of the original document.
  User Actions: A user may have manually reversed the billing document, leading to this error when attempting to perform further actions on the original document.
  
  
  Solution:
  
  Check Document Status: Verify the status of the billing document in question. You can do this by using transaction codes like