How To Fix NAA717 - Customer billing document &1 was reversed by document &2

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 717

• Message text: Customer billing document &1 was reversed by document &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message NAA717 - Customer billing document &1 was reversed by document &2 ?

  The SAP error message NAA717 indicates that a customer billing document (invoice) has been reversed by another document. This typically occurs in the context of billing and invoicing processes within SAP, particularly when dealing with credit memos or other forms of document reversal.
  Cause:
  
  Document Reversal: The primary cause of this error is that the billing document you are trying to process has been reversed by another document. This could happen if a credit memo was created to reverse the original invoice.
  Data Integrity Issues: There may be issues with data integrity or inconsistencies in the billing documents, leading to the system preventing further processing of the original document.
  User Actions: A user may have manually reversed the billing document, leading to this error when attempting to perform further actions on the original document.
  
  Solution:
  
  Check Document Status: Verify the status of the billing document in question. You can do this by using transaction codes like VF03 (Display Billing Document) to see if the document has indeed been reversed.
  Review Related Documents: Look for the document that reversed the original billing document. This can usually be found in the document flow or by checking the related documents in the billing document display.
  Correct Processing: If you need to make changes or adjustments, ensure that you are working with the correct documents. If a reversal is necessary, ensure that it is done correctly and that all related documents are accounted for.
  Consult Documentation: Review SAP documentation or help resources for specific guidance on handling billing document reversals.
  Contact Support: If the issue persists and you cannot determine the cause or solution, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF03 (Display Billing Document), VF02 (Change Billing Document), and VF01 (Create Billing Document) to navigate through billing documents effectively.
  Document Flow: Understanding the document flow in SAP can help you trace the relationships between billing documents, credit memos, and reversals.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  By following these steps, you should be able to identify the cause of the NAA717 error and take appropriate action to resolve it.