How To Fix NAA553 - No points were created for item &2 in customer settlement &1

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 553

• Message text: No points were created for item &2 in customer settlement &1

What causes this issue?

No points were created for item &V2& in customer settlement &V1&.
The condition record for condition type &V3& refers, however, to points
in terms of scale and/or condition basis (reference magnitude and/or
calculation type).
The document item is therefore not relevant to the condition record.

System Response

No update can be carried out, as the business volume data is
incomplete.

How to fix this error?

If you want to carry out an update, you must maintain the points in the
document item.
You can maintain points in the document item or in the info record.

Procedure for System Administrators

The condition record has the (internal) number &V4&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA553 - No points were created for item &2 in customer settlement &1 ?

  The SAP error message NAA553 indicates that no points were created for a specific item in a customer settlement. This error typically arises in the context of the SAP Customer Service (CS) or Sales and Distribution (SD) modules, particularly when dealing with customer settlements and point allocation.
  Cause:
  The error can occur due to several reasons, including:
  
  Missing Configuration: The points system may not be properly configured for the specific customer or item.
  Settlement Rules: The settlement rules for the customer or item may not allow for point creation.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the customer or the item.
  Incorrect Item Type: The item type in the settlement may not be eligible for point creation.
  Settlement Period Issues: The settlement period may not be correctly defined or may have expired.
  
  Solution:
  To resolve the NAA553 error, you can take the following steps:
  
  
  Check Configuration:
  
  Ensure that the points system is correctly configured in the system. This includes checking the settings for point allocation and customer-specific configurations.
  
  
  
  Review Settlement Rules:
  
  Verify the settlement rules for the customer and the specific item. Ensure that they allow for point creation.
  
  
  
  Validate Master Data:
  
  Check the master data for the customer and the item involved in the settlement. Ensure that all necessary fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Examine Item Type:
  
  Confirm that the item type used in the settlement is eligible for point creation. If not, consider changing the item type or adjusting the settlement accordingly.
  
  
  
  Check Settlement Period:
  
  Ensure that the settlement period is valid and that it has not expired. If necessary, adjust the settlement period to include the relevant dates.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to customer settlements and point allocation for any additional insights or specific configurations that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as NAA1 (for point allocation) and NAA2 (for customer settlements).
  SAP Notes: Check for any SAP Notes related to error NAA553, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the NAA553 error and implement the necessary solutions to resolve it.