How To Fix N2M164 - No information found for the document item (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: N2M - Global Trade: Item Category Management

• Message number: 164

• Message text: No information found for the document item (internal error)

What causes this issue?

Information is to be read for the base document of the item from an
internal table for item &V1& of document &V2&.

System Response

Because of an internal error, no data was found.
Processing is terminated.

How to fix this error?

INCLUDE ISR_VERWALTUNG

Procedure for System Administrators

Please contact SAP. The error occurred in function group &V3& when
calling form routine &V4&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message N2M164 - No information found for the document item (internal error) ?

  The SAP error message N2M164, which states "No information found for the document item (internal error)," typically occurs in the context of document management or when trying to access specific document items in SAP. This error can arise due to various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Missing Document Information: The document item you are trying to access may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to view the document or its items.
  Data Inconsistency: There may be inconsistencies in the database or issues with the document management system.
  Technical Issues: There could be a temporary technical issue or bug in the SAP system that is causing the error.
  Incorrect Document Number: The document number or item number entered may be incorrect or formatted improperly.
  
  Solutions:
  
  Verify Document Existence: Check if the document item exists in the system. You can do this by searching for the document using the appropriate transaction code or report.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks on the document management system to identify and resolve any inconsistencies.
  Recreate the Document: If the document is missing and cannot be found, you may need to recreate it if possible.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues and fixes available.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the steps taken before encountering the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CV01N (Create Document), CV02N (Change Document), and CV03N (Display Document) for document management.
  SAP Documentation: Review SAP documentation related to document management and error handling for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the N2M164 error in SAP.