How To Fix MW580 - Item category &1 does not permit customers. &2 customers are not included

SAP Error Message - Details

• Message type: E = Error

• Message class: MW - Messages IS-R / Allocation Tables

• Message number: 580

• Message text: Item category &1 does not permit customers. &2 customers are not included

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MW580 - Item category &1 does not permit customers. &2 customers are not included ?

  The SAP error message MW580 indicates that there is an issue with the item category in a sales document (like a sales order or delivery) that does not allow for customer-specific processing. The message specifies that the item category you are trying to use does not permit customers, and it lists the number of customers that are not included.
  Cause:
  The error typically arises due to the following reasons:
  
  Item Category Configuration: The item category used in the sales document is configured in such a way that it does not allow for customer-specific data. This could be due to settings in the item category configuration in the SAP system.
  Customer Master Data: The customer master data may not be properly set up for the item category being used. This can include missing or incorrect data in the customer master record.
  Sales Document Type: The sales document type may not be compatible with the item category, leading to restrictions on customer assignments.
  
  Solution:
  To resolve the MW580 error, you can take the following steps:
  
  
  Check Item Category Configuration:
  
  Go to the configuration settings for the item category in the SAP system (Transaction code: OVIC or VOV7).
  Verify the settings for the item category and ensure that it is configured to allow customer-specific processing. Look for fields related to customer assignment and ensure they are set correctly.
  
  
  
  Review Customer Master Data:
  
  Check the customer master data (Transaction code: XD03 for general data or VD03 for sales area data).
  Ensure that the customer is correctly set up for the sales area and that all necessary data is filled in.
  
  
  
  Check Sales Document Type:
  
  Ensure that the sales document type being used is compatible with the item category. You can check this in the configuration settings for sales document types (Transaction code: VOTXN).
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to item categories and customer assignments for further insights.
  
  
  
  Testing:
  
  After making the necessary changes, test the sales document again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVIC, VOV7, XD03, VD03, and VOTXN for configuration and data review.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to make changes to item categories and customer master data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in sales and distribution (SD) processes.