How To Fix /MVA/AMVIDEMSG163 - CIC inquiry (process &3) for policy &1/contract &2 was deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMVIDEMSG -

• Message number: 163

• Message text: CIC inquiry (process &3) for policy &1/contract &2 was deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMVIDEMSG163 - CIC inquiry (process &3) for policy &1/contract &2 was deleted ?

  The SAP error message /MVA/AMVIDEMSG163 typically indicates that a specific inquiry related to a policy and contract has been deleted. This error is often encountered in the context of the SAP Insurance module, particularly when dealing with contract management and inquiries.
  Cause:
  The error message is triggered when:
  
  An inquiry for a specific policy and contract is attempted, but the inquiry has been deleted from the system.
  The data integrity is compromised, possibly due to a deletion process that was not properly handled or due to a lack of synchronization between different modules or systems.
  The inquiry might have been deleted manually or through a batch process, and the system is still trying to access it.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Deletion: Check if the inquiry for the specified policy and contract has indeed been deleted. You can do this by navigating to the relevant transaction in SAP and searching for the inquiry.
  
  
  Check Data Consistency: Ensure that the data related to the policy and contract is consistent across the system. You may need to run consistency checks or reports to identify any discrepancies.
  
  
  Recreate Inquiry: If the inquiry was deleted unintentionally, you may need to recreate it. This can often be done through the same transaction used to create inquiries initially.
  
  
  Review Logs: Check the system logs for any related error messages or warnings that might provide additional context on why the inquiry was deleted.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with. There may be specific guidelines or patches available that address this issue.
  
  
  Contact Support: If the issue persists and you cannot determine the cause or solution, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing inquiries, policies, and contracts.
  User Authorizations: Ensure that the user has the necessary authorizations to access and manage inquiries related to policies and contracts.
  System Updates: Keep your SAP system updated with the latest patches and notes, as these can often resolve known issues.
  
  By following these steps, you should be able to address the error message and restore functionality related to the inquiry for the specified policy and contract.