How To Fix /MVA/AMVIDEMSG162 - CIC inquiry for policy &1/contract &2 could not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMVIDEMSG -

• Message number: 162

• Message text: CIC inquiry for policy &1/contract &2 could not be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMVIDEMSG162 - CIC inquiry for policy &1/contract &2 could not be deleted ?

  The SAP error message /MVA/AMVIDEMSG162 indicates that there was an issue when trying to delete a CIC (Customer Interaction Center) inquiry for a specific policy and contract. This error typically arises in the context of the SAP Insurance module, particularly when dealing with policy management and customer inquiries.
  Cause:
  The error can be caused by several factors, including:
  
  
  Data Integrity Issues: The inquiry may be linked to other data records that prevent it from being deleted. For example, if there are transactions or references associated with the inquiry, the system may not allow deletion to maintain data integrity.
  
  
  Authorization Issues: The user attempting to delete the inquiry may not have the necessary permissions to perform this action.
  
  
  System Configuration: There may be specific configurations or settings in the SAP system that restrict the deletion of inquiries under certain conditions.
  
  
  Status of the Inquiry: The inquiry may be in a status that does not allow deletion (e.g., if it is already processed or finalized).
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Dependencies: Investigate if there are any dependent records or transactions associated with the inquiry. You may need to delete or modify these records first.
  
  
  Review User Authorizations: Ensure that the user has the appropriate authorizations to delete inquiries. You may need to consult with your SAP security team to verify and adjust permissions.
  
  
  Check Inquiry Status: Verify the status of the inquiry. If it is in a status that does not allow deletion, you may need to change its status or consult with your business process owner for guidance.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or known issues.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to policy management and CIC inquiries, such as MVA transaction codes.
  SAP Notes: Search for SAP Notes related to /MVA/AMVIDEMSG162 for any patches or updates that may address this issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.