How To Fix /MVA/AMVIDEMSG136 - CIC answer does not contain any data for coverage

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMVIDEMSG -

• Message number: 136

• Message text: CIC answer does not contain any data for coverage

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMVIDEMSG136 - CIC answer does not contain any data for coverage ?

  The SAP error message /MVA/AMVIDEMSG136 indicates that the system did not receive any data for coverage in the context of a Customer Interaction Center (CIC) scenario. This error typically arises in the context of the SAP Variant Configuration or when dealing with specific customer interactions that require coverage data.
  Cause:
  
  Missing Data: The most common cause is that the required coverage data is not available in the system. This could be due to incorrect configuration or missing entries in the relevant tables.
  Incorrect Configuration: The configuration settings for the product or service may not be set up correctly, leading to the system not being able to retrieve the necessary data.
  Data Synchronization Issues: If the data is supposed to be pulled from another system or module, there may be synchronization issues or delays.
  Authorization Issues: The user may not have the necessary permissions to access the coverage data.
  
  Solution:
  
  Check Data Availability: Verify that the coverage data exists in the system. This can be done by checking the relevant tables or using transaction codes that display coverage information.
  Review Configuration: Ensure that the configuration for the product or service is correct. This may involve checking the configuration settings in the SAP system to ensure that all necessary parameters are set.
  Data Synchronization: If the data is supposed to come from another system, check the integration points and ensure that data synchronization is functioning correctly.
  User Authorizations: Verify that the user has the necessary authorizations to access the coverage data. This may involve checking roles and permissions in the SAP system.
  Debugging: If the issue persists, consider debugging the process to identify where the data retrieval is failing. This may require technical expertise in SAP.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation related to the CIC and coverage data management in SAP to ensure that all processes are being followed correctly.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.