How To Fix /MVA/AMVIDEMSG069 - Bonus-malus &1 for contract &2 of policy &3 was reversed on start

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMVIDEMSG -

• Message number: 069

• Message text: Bonus-malus &1 for contract &2 of policy &3 was reversed on start

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMVIDEMSG069 - Bonus-malus &1 for contract &2 of policy &3 was reversed on start ?

  The SAP error message /MVA/AMVIDEMSG069 indicates that there is an issue related to the bonus-malus system for a specific contract within a policy. This error typically arises in the context of insurance or financial services where bonus-malus systems are used to adjust premiums based on the claims history of the insured.
  Cause:
  The error message suggests that the bonus-malus adjustment for the specified contract has been reversed at the start of a process. This could be due to several reasons, including:
  
  Data Inconsistency: There may be inconsistencies in the data related to the bonus-malus calculation, such as missing or incorrect entries in the relevant tables.
  Configuration Issues: The bonus-malus system may not be properly configured for the specific policy or contract, leading to issues during processing.
  System Errors: There could be a bug or error in the SAP system that is causing the reversal to occur unexpectedly.
  Manual Interventions: If there were manual changes made to the contract or policy that affect the bonus-malus calculation, this could trigger the error.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Data Consistency: Review the data for the specific contract and policy to ensure that all necessary information is complete and accurate. Look for any discrepancies in the bonus-malus records.
  
  
  Review Configuration: Verify the configuration settings for the bonus-malus system in the SAP system. Ensure that the settings are appropriate for the specific policy and contract.
  
  
  Analyze Logs: Check the application logs and error logs in SAP to gather more information about the context in which the error occurred. This may provide insights into what triggered the reversal.
  
  
  Consult Documentation: Refer to SAP documentation or help resources related to the bonus-malus functionality to understand any specific requirements or configurations that may be necessary.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance. They may have access to additional tools or resources to diagnose and resolve the issue.
  
  
  Related Information:
  
  Bonus-Malus System: This is a system used in insurance to reward policyholders for not making claims (bonus) and penalize them for making claims (malus). Understanding how this system works in your specific context can help in troubleshooting.
  SAP Modules: Familiarity with the relevant SAP modules (such as SAP FS-CD for Collections and Disbursements or SAP FS-ICM for Incentive and Commission Management) may be beneficial.
  User Roles: Ensure that the user attempting to process the contract has the necessary permissions and roles assigned in SAP to perform the required actions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.