How To Fix /MVA/AMC_BM_MSG785 - The system was unable to create the bonus-malus claim

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMC_BM_MSG -

• Message number: 785

• Message text: The system was unable to create the bonus-malus claim

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMC_BM_MSG785 - The system was unable to create the bonus-malus claim ?

  The SAP error message /MVA/AMC_BM_MSG785 indicates that the system was unable to create a bonus-malus claim. This error typically arises in the context of the Bonus-Malus system, which is used in insurance and other financial applications to manage claims and adjust premiums based on the claim history of a customer.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the claim or customer records that prevents the system from processing the claim.
  Configuration Issues: The Bonus-Malus configuration may not be set up correctly, leading to issues when trying to create a claim.
  Authorization Problems: The user attempting to create the claim may not have the necessary permissions or roles assigned in the system.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system bugs.
  Business Rules Violations: The claim may not meet certain business rules or criteria defined in the system, such as eligibility for a bonus-malus adjustment.
  
  Solutions:
  
  Check Data Integrity: Review the data related to the claim and the customer to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Configuration: Verify the configuration settings for the Bonus-Malus system to ensure they are set up correctly. This may involve checking the customizing settings in the SAP system.
  User Authorization: Ensure that the user has the appropriate roles and authorizations to create bonus-malus claims. This may require coordination with your SAP security team.
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  Consult Documentation: Refer to SAP documentation or notes related to the Bonus-Malus functionality for any known issues or additional troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE80 (Object Navigator) or SE37 (Function Module).
  SAP Notes: Search for SAP Notes related to the error message or the Bonus-Malus functionality for any patches or updates that may resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully create the bonus-malus claim.