How To Fix MSR_SD024 - GR relevancy cannot be on header and subitem level

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_SD - Multistep returns

• Message number: 024

• Message text: GR relevancy cannot be on header and subitem level

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_SD024 - GR relevancy cannot be on header and subitem level ?

  The SAP error message MSR_SD024 indicates that there is a conflict in the configuration of goods receipt (GR) relevancy between the header and subitem levels in a sales document. This typically occurs in the context of sales and distribution (SD) processes when there is an inconsistency in how items are set up for goods receipt processing.
  Cause:
  
  Configuration Issues: The error often arises when the document is configured to allow goods receipt at both the header and subitem levels, which is not permitted. For example, if the header is set to allow GR but the subitems are not, or vice versa, this inconsistency triggers the error.
  Item Categories: Different item categories may have different settings regarding GR relevancy. If the item category of the header allows GR but the subitem does not (or is set differently), this can lead to the error.
  Sales Document Type: The sales document type may have settings that conflict with the item categories used in the document.
  
  Solution:
  
  Check Item Categories: Review the item categories used in the sales document. Ensure that the GR relevancy settings for both the header and subitems are consistent. You can do this by navigating to the configuration settings for item categories in the SAP system.
  Adjust Document Type Settings: Verify the settings for the sales document type being used. Ensure that the GR relevancy settings align with the item categories and the overall business process.
  Review Configuration: If you have access to the configuration settings, check the following:
  
  Transaction code OVAK (for sales document types) and VOV7 (for item categories) to review and adjust settings.
  Ensure that the settings for GR relevancy are correctly defined for both header and subitem levels.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring GR relevancy for your version of SAP.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  OVAK: Sales Document Types
  VOV7: Item Categories
  
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  Testing: After making changes, test the sales document creation process to ensure that the error is resolved and that the document behaves as expected.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SD processes for further assistance.