How To Fix MSR_SD012 - Create item before entering returns data

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_SD - Multistep returns

• Message number: 012

• Message text: Create item before entering returns data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_SD012 - Create item before entering returns data ?

  The SAP error message MSR_SD012 ("Create item before entering returns data") typically occurs in the context of processing returns in the Sales and Distribution (SD) module. This error indicates that the system expects an item to be created in the return order before any returns data can be entered.
  Cause:
  The error is triggered when a user attempts to enter returns data (such as quantities or reasons for return) without first creating a corresponding item in the return order. This is a common issue when users are not following the correct sequence of steps in the return processing workflow.
  Solution:
  To resolve the MSR_SD012 error, follow these steps:
  
  
  Create the Return Item:
  
  Navigate to the transaction where you are processing the return (e.g., VA01 for creating a return order).
  Ensure that you have created the return item(s) before attempting to enter any returns data.
  Enter the necessary details for the item, such as material number, quantity, and any other required fields.
  
  
  
  Check Item Details:
  
  After creating the item, verify that all required fields are filled out correctly.
  Ensure that the item status is appropriate for processing returns.
  
  
  
  Re-enter Returns Data:
  
  Once the item is created, you can now enter the returns data without encountering the error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VA01: Create Sales Order (including returns)
  VA02: Change Sales Order
  VA03: Display Sales Order
  
  
  
  Return Order Processing:
  
  Understand the workflow for processing returns in SAP SD, which typically involves creating a return order, entering item details, and then processing the return.
  
  
  
  User Training:
  
  Ensure that users are trained on the correct procedures for handling returns in SAP to minimize errors.
  
  
  
  SAP Documentation:
  
  Refer to SAP Help documentation or your organization's internal documentation for specific guidelines on return processing.
  
  
  
  By following these steps and ensuring that the correct sequence is adhered to, you should be able to resolve the MSR_SD012 error effectively.