How To Fix MSR_SD003 - Item is blocked for approval; you cannot create a delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_SD - Multistep returns

• Message number: 003

• Message text: Item is blocked for approval; you cannot create a delivery

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_SD003 - Item is blocked for approval; you cannot create a delivery ?

  The SAP error message MSR_SD003: "Item is blocked for approval; you cannot create a delivery" typically occurs in the Sales and Distribution (SD) module when an item in a sales order is blocked due to approval requirements. This can happen for various reasons, such as credit limits, pricing issues, or other business rules that require approval before proceeding with delivery.
  Causes:
  
  Credit Limit Exceeded: The customer may have exceeded their credit limit, and the system is configured to block deliveries until approval is granted.
  Approval Workflow: The item may be subject to an approval workflow that has not been completed.
  Pricing Issues: There may be pricing discrepancies or issues that require manual intervention or approval.
  Blocked Status: The item or the entire sales order may be in a blocked status due to various reasons, such as incomplete data or missing information.
  Custom Business Rules: Custom configurations in the SAP system may impose additional checks that lead to blocking the item.
  
  Solutions:
  
  
  Check Customer Credit Limit:
  
  Review the customer’s credit limit and outstanding balances. If the limit is exceeded, consider adjusting the limit or obtaining approval for the delivery.
  Transaction codes like FD32 can be used to check customer credit information.
  
  
  
  Review Approval Workflow:
  
  Check if there is an active approval workflow for the sales order. If so, ensure that the necessary approvals are obtained.
  You may need to contact the relevant approver or use transaction codes like SWI1 to monitor workflow items.
  
  
  
  Resolve Pricing Issues:
  
  Verify the pricing conditions for the sales order. Ensure that all necessary pricing information is correctly maintained.
  Use transaction code VK13 to check pricing conditions.
  
  
  
  Check Item Status:
  
  Review the status of the sales order and the individual items. Ensure that there are no blocks or incomplete data.
  You can use transaction code VA03 to display the sales order and check the item status.
  
  
  
  Consult with IT or SAP Support:
  
  If the issue persists, consult with your SAP support team or IT department to investigate any custom configurations or additional business rules that may be causing the block.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VA03: Display Sales Order
  FD32: Change Customer Credit Management
  VK13: Display Pricing Conditions
  SWI1: Work Item Selection
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the MSR_SD003 error.
  
  
  Documentation: Review your organization’s internal documentation regarding sales order processing and approval workflows to understand the specific business rules in place.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.