How To Fix MSR_REFUND004 - Error during tree creation because of inconsistent data; see log

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 004

• Message text: Error during tree creation because of inconsistent data; see log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND004 - Error during tree creation because of inconsistent data; see log ?

  The SAP error message MSR_REFUND004 indicates that there is an issue during the creation of a tree structure, typically related to refund processing, due to inconsistent data. This error can arise in various contexts, such as during the processing of refunds in the SAP system, particularly in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules.
  Causes:
  
  Inconsistent Data: The most common cause is that the data being processed has inconsistencies. This could be due to missing or incorrect entries in the database tables that are required for the tree structure.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to inconsistencies in how data is processed.
  Data Integrity Violations: There may be violations of data integrity constraints, such as foreign key constraints, which can prevent the tree from being created.
  Missing Master Data: Required master data (like customer, product, or service data) may be missing or incorrectly set up.
  Custom Code Issues: If there are custom developments or enhancements in the system, they may introduce errors that lead to this message.
  
  Solutions:
  
  Check Logs: The error message suggests checking the logs for more detailed information. Look for specific error messages or warnings that can provide insight into what data is inconsistent.
  Data Validation: Validate the data being processed. Ensure that all required fields are populated and that there are no discrepancies in the data.
  Review Configuration: Check the configuration settings related to refunds and tree creation. Ensure that they are set up correctly according to business requirements.
  Master Data Review: Ensure that all necessary master data is present and correctly configured. This includes checking customer records, product definitions, and any other relevant data.
  Data Consistency Checks: Run data consistency checks in the SAP system to identify and rectify any inconsistencies.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the inconsistency occurs.
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to the error message. SAP frequently releases notes that address specific error messages and provide solutions or workarounds.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they have found.
  Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for assistance. Provide them with the error message, logs, and any steps you have already taken to troubleshoot the issue.
  
  By following these steps, you should be able to identify the root cause of the MSR_REFUND004 error and implement a solution to resolve it.