How To Fix MSI_CUST_PRODCAT202 - Service types: root category not found

SAP Error Message - Details

• Message type: E = Error

• Message class: MSI_CUST_PRODCAT - Message Class for Loading to Category Hierarchies

• Message number: 202

• Message text: Service types: root category not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSI_CUST_PRODCAT202 - Service types: root category not found ?

  The SAP error message "MSI_CUST_PRODCAT202: Service types: root category not found" typically occurs in the context of the SAP Master Data Governance (MDG) or SAP Product Lifecycle Management (PLM) systems when there is an issue with the product category structure. This error indicates that the system is unable to find a root category for the specified service type, which is necessary for the categorization of products or services.
  Causes:
  
  Missing Root Category: The root category for the specified service type may not be defined in the system.
  Incorrect Configuration: There may be a misconfiguration in the product category hierarchy or the service type settings.
  Data Inconsistency: There could be inconsistencies in the master data that prevent the system from recognizing the root category.
  Authorization Issues: The user may not have the necessary authorizations to access the required category data.
  
  Solutions:
  
  
  Check Category Hierarchy:
  
  Navigate to the product category management area in SAP and verify that the root category for the service type exists.
  If it does not exist, create the necessary root category.
  
  
  
  Review Configuration:
  
  Ensure that the configuration settings for product categories and service types are correctly set up in the system.
  Check the settings in transaction codes like SPRO (SAP Project Reference Object) to review the configuration paths related to product categories.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies in the product or service master data.
  Use transaction codes like SE16 or SE11 to inspect the relevant database tables for any missing or incorrect entries.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access and modify product categories.
  Check the user roles and authorizations in transaction code PFCG.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to product category management and service types for any specific guidance or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant configuration settings.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, SE16, SE11, and PFCG for configuration and data checks.
  SAP Notes: Search for SAP Notes related to the error message or product category management for any patches or updates that may resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the "MSI_CUST_PRODCAT202: Service types: root category not found" error in your SAP system.