How To Fix MSGSERVER002 - Hardware key &1 received from message server

SAP Error Message - Details

• Message type: E = Error

• Message class: MSGSERVER - Messages for Message Server

• Message number: 002

• Message text: Hardware key &1 received from message server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSGSERVER002 - Hardware key &1 received from message server ?

  The SAP error message MSGSERVER002 typically indicates an issue related to the hardware key that is being used by the SAP system. This error can occur in various scenarios, often related to licensing or system configuration.
  Cause:
  
  Invalid Hardware Key: The hardware key received by the message server does not match the expected key for the installed SAP system. This can happen if the system has been moved to a different hardware environment or if there are changes in the hardware configuration.
  License Issues: The hardware key is tied to the SAP license. If the license is not valid for the current hardware configuration, this error may occur.
  System Copy or Migration: If the system has been copied or migrated to a new server without properly updating the hardware key, this error can arise.
  Configuration Changes: Changes in the server's hardware (like adding or removing components) can lead to a mismatch in the hardware key.
  
  Solution:
  
  Check Hardware Key: Verify the hardware key of the current system. You can do this by checking the SAP system's installation or configuration settings.
  Update License: If the hardware key has changed, you may need to obtain a new license from SAP that corresponds to the new hardware key. This typically involves contacting SAP support or your SAP account representative.
  Reconfigure System: If the system has been moved or copied, ensure that the system is properly configured to reflect the new hardware environment. This may involve using tools like the SAP Software Provisioning Manager (SWPM) to adjust the configuration.
  SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide guidance on how to obtain a new hardware key or license.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to licensing and hardware keys. SAP frequently publishes notes that address common issues and provide solutions.
  Documentation: Review the SAP installation and configuration documentation for guidance on managing hardware keys and licenses.
  System Logs: Check the system logs for additional error messages or warnings that may provide more context about the issue.
  
  Preventive Measures:
  
  Regularly review and update your SAP licenses, especially after any hardware changes.
  Maintain documentation of your hardware configuration and any changes made to it.
  Consider implementing a change management process for hardware upgrades or migrations to ensure that all necessary steps are followed.
  
  By following these steps, you should be able to address the MSGSERVER002 error and ensure that your SAP system is properly licensed and configured.