How To Fix MSAM_CL020 - Order processing is not active in customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: MSAM_CL - Message Class for MSAM

• Message number: 020

• Message text: Order processing is not active in customizing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSAM_CL020 - Order processing is not active in customizing ?

  The SAP error message MSAM_CL020 indicates that order processing is not active in the customizing settings for the system. This error typically arises when trying to perform operations related to order management, such as creating or processing orders, but the necessary configuration has not been set up in the system.
  Cause:
  The primary cause of this error is that the relevant settings for order processing have not been activated in the SAP customizing settings. This can happen if:
  
  The order type is not defined correctly.
  The necessary configuration for the order processing is missing or incomplete.
  The relevant modules (like Sales and Distribution, Production Planning, etc.) are not properly configured.
  
  Solution:
  To resolve the MSAM_CL020 error, you need to check and activate the order processing settings in the SAP customizing. Here are the steps you can follow:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Enter transaction code SPRO to access the SAP Reference IMG.
  
  
  
  Navigate to Order Processing Settings:
  
  Depending on the module you are working with (e.g., Sales and Distribution, Production Planning), navigate to the relevant section.
  For example, in Sales and Distribution, you would go to:
  
  Sales and Distribution -> Basic Functions -> Order Processing -> Define Order Types.
  
  
  Ensure that the order types you are trying to use are defined and active.
  
  
  
  Check Configuration:
  
  Verify that all necessary settings related to order processing are correctly configured.
  Ensure that the order type is assigned to the relevant sales organization, distribution channel, and plant.
  
  
  
  Activate Order Processing:
  
  If order processing is not active, you may need to activate it in the customizing settings.
  Look for options to activate or enable order processing for the relevant modules.
  
  
  
  Transport Requests:
  
  If you are working in a development environment, ensure that any changes made are captured in a transport request and moved to the production environment if necessary.
  
  
  
  Testing:
  
  After making the necessary changes, test the order processing functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), CO01 (Create Production Order), etc., depending on the context of the error.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring order processing for your specific module.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to perform order processing activities.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation, as there may be additional underlying issues or configurations that need to be addressed.