How To Fix MSAM_CL009 - No user authorization to create maintenance or service order

SAP Error Message - Details

• Message type: E = Error

• Message class: MSAM_CL - Message Class for MSAM

• Message number: 009

• Message text: No user authorization to create maintenance or service order

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSAM_CL009 - No user authorization to create maintenance or service order ?

  The SAP error message MSAM_CL009 indicates that a user does not have the necessary authorization to create a maintenance or service order. This is a common issue in SAP systems where user roles and authorizations are strictly managed to ensure data integrity and security.
  Cause:
  The error typically arises due to one or more of the following reasons:
  
  Missing Authorizations: The user’s role does not include the necessary authorizations for creating maintenance or service orders.
  Authorization Object Restrictions: Specific authorization objects related to maintenance orders (e.g., I_MAINT_ORDER, I_SERVICE_ORDER) may not be assigned to the user.
  User Role Configuration: The user may not be assigned to the correct user roles that include the required permissions.
  Organizational Level Restrictions: The user may not have access to the specific organizational units (e.g., plant, company code) related to the maintenance or service orders.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This will provide insight into what specific authorization is missing.
  
  
  
  Review User Roles:
  
  Go to transaction code SU01 to check the user’s roles and authorizations.
  Ensure that the user has the necessary roles assigned that include permissions for creating maintenance and service orders.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, you may need to modify the user’s roles or create a new role that includes the required authorizations.
  Use transaction code PFCG to manage roles and authorizations.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, contact your SAP security team or administrator to request the required access.
  
  
  
  Testing:
  
  After making changes, have the user log out and log back in to ensure that the new authorizations take effect.
  Test the creation of a maintenance or service order again to confirm that the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for maintenance and service orders, such as:
  
  I_MAINT_ORDER: Maintenance Order
  I_SERVICE_ORDER: Service Order
  
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  Documentation: Refer to SAP documentation or your organization’s internal guidelines for managing user roles and authorizations.
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the MSAM_CL009 error message.