How To Fix MN402 - No credit memo document created for this condition record

SAP Error Message - Details

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 402

• Message text: No credit memo document created for this condition record

What causes this issue?

No credit memo document (settlement document) was created and posted
for this condition record within the framework of settlement accounting
for the rebate arrangement.
Either an error has occurred during settlement accounting, or no credit
memo document has been created (e.g. no business volume, no rebate
income). That is to say, the condition record has merely been flagged
as "settled" ("inactive").

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the result of the settlement accounting process. In particular,
take note of the error messages in the list log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN402 - No credit memo document created for this condition record ?

  The SAP error message MN402 ("No credit memo document created for this condition record") typically occurs in the context of pricing and billing in SAP, particularly when dealing with credit memos. This error indicates that the system could not create a credit memo due to issues with the condition records or pricing conditions.
  Causes:
  
  Missing Condition Records: The condition records required for the credit memo may not exist or may not be properly maintained in the system.
  Incorrect Pricing Procedure: The pricing procedure assigned to the sales document may not allow for credit memos or may not be configured correctly.
  Inconsistent Data: There may be inconsistencies in the data related to the sales order, such as missing or incorrect information in the customer master, material master, or sales document.
  Document Type Issues: The document type used for the credit memo may not be set up correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to create a credit memo.
  
  Solutions:
  
  Check Condition Records: Verify that the necessary condition records for the pricing are maintained. You can do this by using transaction codes like VK11 (Create Condition) or VK12 (Change Condition) to check the relevant condition types.
  Review Pricing Procedure: Ensure that the pricing procedure assigned to the sales document allows for credit memos. You can check this in the configuration settings under SPRO -> Sales and Distribution -> Basic Functions -> Pricing -> Pricing Control.
  Validate Sales Document: Check the sales document for any inconsistencies or missing data. Ensure that all required fields are filled out correctly.
  Document Type Configuration: Review the configuration of the document type used for credit memos to ensure it is set up correctly. This can be done in the configuration settings under SPRO -> Sales and Distribution -> Billing -> Billing Documents -> Define Billing Types.
  User Authorizations: Ensure that the user attempting to create the credit memo has the necessary authorizations. This can be checked with the security team or by reviewing the user's role assignments.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF01 (Create Billing Document), VF02 (Change Billing Document), and VK11/VK12 for condition records.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message. You can search for notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to pricing and billing processes to understand how credit memos are processed and what configurations are necessary.
  
  By following these steps, you should be able to identify the root cause of the MN402 error and implement the appropriate solution.