How To Fix MN310 - Document conditions missing (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 310

• Message text: Document conditions missing (internal error)

What causes this issue?

While the system was checking the customer billing documents
(settlement documents) created via the general billing interface, the
document conditions that should exist were not found.

System Response

The system recognizes a situation of data inconsistency and does not
perform the requested function.

How to fix this error?

Contact your system administrator. There is probably an error in the
program.
The rebate arrangement concerned is &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN310 - Document conditions missing (internal error) ?

  The SAP error message MN310, which states "Document conditions missing (internal error)," typically occurs in the context of pricing and condition records in the SAP system. This error can arise during various processes, such as sales order creation, billing, or when executing pricing procedures.
  Causes:
  
  
  Missing Condition Records: The most common cause is that the required condition records for pricing are missing in the system. This can happen if the condition types are not maintained properly in the pricing procedure.
  
  
  Incorrect Configuration: There may be issues with the configuration of the pricing procedure, such as missing access sequences or incorrect condition types.
  
  
  Master Data Issues: Problems with master data, such as customer or material master records, can lead to missing conditions.
  
  
  Internal System Errors: Sometimes, the error can be due to internal inconsistencies or bugs within the SAP system.
  
  
  User Authorizations: Lack of proper authorizations to access certain condition records can also trigger this error.
  
  
  Solutions:
  
  
  Check Condition Records: Verify that the necessary condition records exist for the relevant condition types. You can do this using transaction codes like VK13 (Display Condition) to check if the records are maintained.
  
  
  Review Pricing Procedure: Ensure that the pricing procedure is correctly configured. Check the access sequences and make sure that the condition types are properly assigned.
  
  
  Master Data Verification: Check the customer and material master data to ensure that all relevant information is correctly maintained. This includes checking the sales area data.
  
  
  Debugging: If the issue persists, you may need to debug the pricing procedure to identify where the error is occurring. This may require assistance from a technical consultant.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the condition records.
  
  
  SAP Notes: Look for any relevant SAP Notes that may address this specific error. Sometimes, SAP releases patches or notes that fix known issues.
  
  
  Consult SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to pricing and condition records, such as VK11 (Create Condition), VK12 (Change Condition), and VK13 (Display Condition).
  Pricing Procedure Configuration: Understanding how to configure pricing procedures in SAP can help prevent this error in the future.
  Documentation: Review SAP documentation and training materials related to pricing and condition management for a deeper understanding of the processes involved.
  
  By following these steps, you should be able to identify and resolve the MN310 error in your SAP system.